Port Services Analyst

NCL Bahamas Ltd.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The Port Services Analyst role at Norwegian Cruise Line Holdings Ltd. focuses on developing and maintaining accurate port cost forecasts, supporting a multi-hundred-million-dollar port expense budget, and collaborating with port operations, port agents, and vendors to analyze tariffs and rates in IMS.

The position involves investigating discrepancies, documenting root causes, supporting accruals and monthly reviews, and delivering ad hoc financial analysis to optimize costs across all

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• Minimum 2 years of business environment experience; cruise industry preferred.
• Strong Excel skills and ability to analyze large data sets.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Develop and maintain port expense forecasts in IMS.
• Coordinate with vendors to keep rates accurate in IMS.
• Validate rate configurations and forecasting accuracy.
• Build relationships with port agents, vendors, and Port Operations.
• Identify cost drivers and analyze port cost trends.
• Investigate discrepancies and determine root causes.
• Support monthly accruals and invoice-to-forecast reviews.
• Provide ad hoc financial analysis and reporting.
• Present insights to support budget planning and cost optimization.
• Maintain organized source documentation for audit readiness.

Skills

Advanced Excel

Financial analysis

Attention to detail

Multitasking under deadlines

Communication skills

Collaboration

Education

Bachelor’s degree in Business, Finance, Accounting, or related field

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Port Services Analyst is responsible for developing and maintaining accurate port cost forecasts and accruals, supporting an annual port expense budget exceeding $850 million. The role works closely with port operations, port agents, and vendors to analyze tariffs, validate rates in IMS, investigate discrepancies, and incorporate operational insights into financial planning and forecasting. Through cross-functional collaboration, financial analysis, and continuous improvement, the analyst helps maximize value for the company by controlling port expenses, supporting informed decision-making, and ensuring cost efficiency without compromising service standards across all destinations.

POSITION RESPONSIBILITIES

• Develop and maintain port expense forecasts in IMS using current tariffs, contracts, vendor submissions, deployment, historical costs, and operational insights.
• Coordinate with vendors to ensure rates and vendor contact information remain accurate and up to date in IMS.
• Validate rate configurations, formulas, and applicability to ensure forecasts accurately reflect expected services and costs for each ship call.
• Build and maintain strong working relationships with port agents, vendors, and Port Operations for assigned ports.
• Develop an understanding of each port’s operations, service requirements, rate structures, invoicing practices, and cost drivers through regular communication and operational reviews.
• Analyze port cost trends and material variances between forecasts, invoices, and historical activity.
• Investigate discrepancies to determine whether they result from forecasting assumptions, vendor billing, IMS configuration, or operational changes.
• Document root causes and recommend corrective actions to improve forecasting accuracy and cost control.
• Support prefunding by validating forecast amounts, identifying missing or inaccurate rates, and coordinating timely resolution with agents, vendors, Payment Services, and internal partners.
• Support monthly accrual and invoice-to-forecast reviews for assigned ports.
• Investigate material discrepancies and communicate findings to Accounting and Billing to support accurate expense recognition, reporting, and forecast adjustments.
• Perform ad hoc financial analysis, modeling, and reporting to evaluate port expenses, identify trends, investigate cost drivers, and support business needs.
• Present actionable insights and recommendations that support operational decisions, budget planning, cost optimization, and cross-functional initiatives.
• Maintain organized source documentation, accurate records, and documented decisions in shared systems to support data integrity, audit readiness, and operational continuity.
• Participate in data quality reviews, process improvements, and cross-functional initiatives to enhance the accuracy and efficiency of port cost management and IMS processes.
• Perform other job-related duties as assigned.

EDUCATION

• Bachelor’s degree in Business, Finance, Accounting, or related field.

EXPERIENCE

• Minimum 2 years of experience in business environment is required. Cruise industry experience is highly preferred.

KNOWLEDGE & SKILLS

• Strong Microsoft Excel skills, including advanced formulas, lookups, PivotTables, and analysis of large data sets.
• Ability to interpret financial and operational data, investigate discrepancies, and exercise sound judgment with close attention to detail.
• Should be able to multitask and work under constant pressure of deadlines.
• Strong organizational and time management skills; ability to manage competing priorities and meet deadlines.
• Clear written and verbal communication and ability to collaborate effectively with internal teams, port agents, and service providers.
• Knowledge of port operations, tariffs, and port charges preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

OUR FUTURE

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc