Port Services Analyst

Prestige Cruise Services LLC; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Port Services Analyst to develop and maintain port cost forecasts and accruals for an annual port expense budget exceeding $850 million.

You will work with port operations, port agents, and vendors to analyze tariffs, validate IMS rates, and incorporate operational insights into forecasting and financial planning. In this role, you will build relationships with port agents and vendors, investigate discrepancies, and support monthly accruals and

Qualifications

• Strong Microsoft Excel skills including advanced formulas, lookups, PivotTables, and large data analysis.
• Ability to interpret financial and operational data, investigate discrepancies, and exercise sound judgment with attention to detail.
• Excellent organizational and time management skills; able to manage competing priorities and meet deadlines.

Responsibilities

• Develop and maintain port expense forecasts in IMS using tariffs, contracts, vendor submissions, deployment, historical costs, and operational insights.
• Coordinate with vendors to keep rates and contact information current in IMS.
• Validate rate configurations and applicability to ensure forecasts reflect expected services and costs for each ship call.
• Build strong relationships with port agents, vendors, and Port Operations for assigned ports.
• Develop understanding of each port's operations, rate structures, invoicing practices, and cost drivers through regular communication and reviews.
• Analyze port cost trends and variances between forecasts, invoices, and historical activity.
• Investigate discrepancies to determine origin and provide corrective actions to improve forecast accuracy.
• Support prefunding by validating forecast amounts and coordinating resolutions with agents and internal partners.
• Assist in monthly accruals and invoice-to-forecast reviews for assigned ports.
• Investigate material discrepancies and communicate findings to Accounting and Billing for accurate expense recognition.
• Perform ad hoc financial analysis and reporting to evaluate port expenses and identify cost drivers.

Skills

Excel

Data analysis

Discretion and judgment

Multitasking

Communication

Port operations knowledge

Education

Bachelor's degree in Business/Finance/Accounting

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

The Port Services Analyst is responsible for developing and maintaining accurate port cost forecasts and accruals, supporting an annual port expense budget exceeding $850 million. The role works closely with port operations, port agents, and vendors to analyze tariffs, validate rates in IMS, investigate discrepancies, and incorporate operational insights into financial planning and forecasting. Through cross-functional collaboration, financial analysis, and continuous improvement, the analyst helps maximize value for the company by controlling port expenses, supporting informed decision-making, and ensuring cost efficiency without compromising service standards across all destinations.

POSITION RESPONSIBILITIES:

• Develop and maintain port expense forecasts in IMS using current tariffs, contracts, vendor submissions, deployment, historical costs, and operational insights.
• Coordinate with vendors to ensure rates and vendor contact information remain accurate and up to date in IMS.
• Validate rate configurations, formulas, and applicability to ensure forecasts accurately reflect expected services and costs for each ship call.
• Build and maintain strong working relationships with port agents, vendors, and Port Operations for assigned ports.
• Develop an understanding of each port's operations, service requirements, rate structures, invoicing practices, and cost drivers through regular communication and operational reviews.
• Analyze port cost trends and material variances between forecasts, invoices, and historical activity.
• Investigate discrepancies to determine whether they result from forecasting assumptions, vendor billing, IMS configuration, or operational changes.
• Document root causes and recommend corrective actions to improve forecasting accuracy and cost control.
• Support prefunding by validating forecast amounts, identifying missing or inaccurate rates, and coordinating timely resolution with agents, vendors, Payment Services, and internal partners.
• Support monthly accrual and invoice-to-forecast reviews for assigned ports.
• Investigate material discrepancies and communicate findings to Accounting and Billing to support accurate expense recognition, reporting, and forecast adjustments.
• Perform ad hoc financial analysis, modeling, and reporting to evaluate port expenses, identify trends, investigate cost drivers, and support business needs.
• Present actionable insights and recommendations that support operational decisions, budget planning, cost optimization, and cross-functional initiatives.
• Maintain organized source documentation, accurate records, and documented decisions in shared systems to support data integrity, audit readiness, and operational continuity.
• Participate in data quality reviews, process improvements, and cross-functional initiatives to enhance the accuracy and efficiency of port cost management and IMS processes.
• Perform other job-related duties as assigned.

EDUCATION:

Bachelor's degree in Business, Finance, Accounting, or related field.

EXPERIENCE:

• Minimum 2 years of experience in business environment is required.
• Cruise industry experience is highly preferred.

KNOWLEDGE & SKILLS:

• Strong Microsoft Excel skills, including advanced formulas, lookups, PivotTables, and analysis of large data sets.
• Ability to interpret financial and operational data, investigate discrepancies, and exercise sound judgment with close attention to detail.
• Should be able to multitask and work under constant pressure of deadlines
• Strong organizational and time management skills; ability to manage competing priorities and meet deadlines.
• Clear written and verbal communication and ability to collaborate effectively with internal teams, port agents, and service providers.
• Knowledge of port operations, tariffs, and port charges preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.