Hotel Operations Specialist

NCL Bahamas Ltd.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a dedicated Hotel Operations Data & Procurement Analyst to support housekeeping, guest services, laundry, print shop, and related hotel programs aboard our ships.

You will liaise with shipboard and shore-side teams to ensure the right information, tools, and processes are in place for efficient operations. Responsibilities include data collection, budgeting analyses, capital purchases coordination, and ensuring accurate records while enhancing

Qualifications

• Bachelor’s degree required in Hotel Management or related field.
• Experience on board cruise ships preferred.
• Hotel/Resort management experience acceptable.

Responsibilities

• Assist with data collection and pivot tables to track equipment reports.
• Prepare and review capital budget and product specs by ship.
• Review monthly OSO expenditures by vessel.
• Support C-PAR submissions and gather details for submission.
• Coordinate purchases and manage delivery, payment issues.
• Assist in improving workflows and communicate updates to Marketing/Hotel Ops.
• Maintain records of inquiries and resolutions.
• Use MXP to support purchasing-related needs.
• Collaborate with Purchasing to source items and track orders.
• Travel as required to ships for operations support.

Skills

Microsoft Office

Excel

PowerPoint

Outlook

MXP

Freestyle Connect

AMOS

Workfront

Adobe Acrobat

MAPS

Analytical skills

Organizational skills

Written and verbal communication

Travel on ships

Education

Bachelor's Degree

Tools

MXP

Freestyle Connect

AMOS

Work Front

MAPS

Adobe Acrobat

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Provide analytical and business management support to the Hotel Operations team in areas of Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs. Act as liaison with other departments and shipboard management as required by scope of projects to ensure that shipboard teams have the systems, equipment and tools available that they require.

POSITION RESPONSIBILITIES

• Assist with the data collection, using pivot tables to track and maintain equipment level reports with purchase dates as required by the Hotel team.
• This may include, but is not limited to laundry reports, budgeting analysis, slow moving hotel inventory, monitoring equipment levels, obsolete items, development of the Capital budget and product specs by ship.
• Assist with the review of the monthly OSO expenditures by vessel.
• Assist with the C-PAR submissions and assist the hotel team in collecting all details needed prior to submission.
• This includes track and oversee the process from submission to purchase and delivery of product / equipment.
• Assist Hotel Ops with the submissions of Capital Purchases in MXP or coordinate AMOS orders for fleet and follow up on delivery and payment issues.
• Assist and support the shipboard Hotel management by researching new ways to improve and organize the efficiency of workflows.
• Liaise between Hotel Operations and the shipboard heads of department for polling, reporting, and consolidating feedback on new initiatives and general information gathering.
• Consolidate details clearly and concisely and keep records of all inquiries and resolutions.
• Daily use of MXP for support of purchasing-related business needs.
• Assist the Hotel team with the creation of new products, SIN's (standard item numbers) and input or research of requisitions as required.
• Perform research and data entry required when new programs are developed or upgraded.
• Works closely with Purchasing to ensure information is accurate and activated, or inactivated, by vessel as per business requirements.
• Assist Operations with the sourcing of new items, works closely with Purchasing.
• Follow up on orders and their deliveries as necessary.
• Track, monitor, and document equipment needs throughout the fleet.
• This includes but is not limited to; cleaning equipment, laundry, print shop and hotel chemicals.
• Monitor online information regarding the Hotel Product and works with Marketing to update accordingly.
• Updates Marketing on revisions made to vessels regarding product changes in wet docks, drydocks, and refurbishments.
• Prepare and update spreadsheets documenting the vessels guest and crew capacities, stateroom/suite categories along with room numbers.
• Monitor and communicate updates for PBT documents as required to ensure consistency with the Hotel SOP's and References in Waypoint.
• Collaborate with business owners in updating or applying current Marketing brand standards for their area regarding any branded collateral, form, reference materials etc), to remain consistent in Waypoint.
• Support onboard printed collateral program in close collaboration with Marketing Brand Management to follow brand standards.
• Communicate frequently with onboard Linenkeepers regarding logistical and purchasing discrepancies.
• Perform other job-related functions as assigned.

QUALIFICATIONS

• DEGREE TYPE: Bachelor's Degree.
• FIELD(S) OF STUDY: Concentration in Hotel Management or an equivalent combination of relevant experience, education, training and skills.
• EXPERIENCE: Minimum of 2 years experience working on board cruise ships preferred, or minimum of 2 years working within a Hotel/Resort in a hotel management type role.

COMPETENCIES & SKILLS

• Must have intermediate working knowledge with Microsoft Office with emphasis on Word, Excel, PowerPoint, Outlook, MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
• Must have excellent organizational and analytical skills.
• Must have excellent written and verbal communication skills to effectively communicate with shore side and shipboard team members.
• Ability to deal with multiple projects simultaneously and to make decisions to ensure timeliness, accuracy and data integrity.
• Strong knowledge of shipboard operations, protocol and procedures a plus.
• Must be able to travel onboard ships as necessary.
• Familiar with SMS and IDMS policies and procedures and updates any Hotel documents when necessary.
• Familiar with shipboard positions responsibilities within the Hotel and Guest Services Department, including the Concierge and Butler position.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc