Port Drayage Dispatcher | Planning & Carrier Ops

NFI; Sumner (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

NFI is seeking a Drayage Dispatcher in Sumner, WA to plan driver utilization for container movements between ports and customer facilities. You will schedule owner-operators, coordinate with sub-haulers, and maintain strong driver relationships.

The role requires at least 1 year of port drayage experience, bilingual English/Spanish, and proficiency with MS Office and Trinium TMS. Strong communication, organization, and the ability to work under pressure are essential.

Qualifications

• High school diploma or GED.
• Minimum 1 year of port drayage experience with ocean container drayage customers at ports.
• Bilingual English/Spanish required.
• Strong communication, listening, and customer-service skills.
• Proficiency in MS Office and email tools (Outlook, Gmail).
• Detail-oriented, organized, and able to multi-task.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in-house owner-operator fleet and sub-haulers.
• Maintains positive working relations with dispatchers and drivers.
• Communicates service issues to facility departments.
• Generates daily/weekly KPI data reports.
• Enter loads status accurately into the operations system.

Skills

Port drayage experience

Bilingual English/Spanish

Customer service

Communication skills

Time management

Detail oriented

Trinium TMS experience

MS Office (Word/Excel/PowerPoint)

Multitasking

Education

High school diploma

Tools

Trinium Transportation Management System

Outlook

Job description

NFI is seeking a Drayage Dispatcher in Sumner, WA to plan driver utilization for container movements between ports and customer facilities. You will schedule owner-operators, coordinate with sub-haulers, and maintain strong driver relationships.

The role requires at least 1 year of port drayage experience, bilingual English/Spanish, and proficiency with MS Office and Trinium TMS. Strong communication, organization, and the ability to work under pressure are essential.