Port Drayage Planner & Dispatch Specialist

NFI Industries; Sumner (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NFI Industries is seeking a Drayage Dispatcher in Sumner, WA to plan driver utilization for container movements to port facilities and customer sites. You will coordinate load planning, driver scheduling, and dispatch duties for in-house and sub-hauler fleets.

The role requires port drayage experience, a high school diploma, and bilingual English/Spanish communication. Strong organizational skills, attention to detail, and proficiency with MS Office and Trinium TMS are essential.

Qualifications

• Port drayage experience with ocean container drayage customers.
• High school diploma required.
• Minimum 1 year intermodal/drayage experience.
• Knowledge of customer service principles.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish required.
• Proficient in Outlook, Gmail, Word, Excel.
• Organized with high attention to detail and accuracy.
• Ability to multi-task under pressure.
• Professional attitude and reliable work ethic.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Provides constant communications of service issues to the facility departments.
• Provides daily and weekly performance/KPI data reports.
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams.
• Utilize Trinium system to address issues and document interaction.
• Maintaining ample sub-haulers to handle spikes in volume.
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status.
• Assists with implementing Safety, Security, and Operational programs roll out.
• Ensures accurate and timely completion of daily and weekly tasks.

Skills

Port Drayage

Customer service

Verbal and written comms

Bilingual English/Spanish

Time management

Attention to detail

Pressure handling

Multi-tasking

Team player

Education

High school diploma

Tools

Trinium TMS

MS Office

Job description

NFI Industries is seeking a Drayage Dispatcher in Sumner, WA to plan driver utilization for container movements to port facilities and customer sites. You will coordinate load planning, driver scheduling, and dispatch duties for in-house and sub-hauler fleets.

The role requires port drayage experience, a high school diploma, and bilingual English/Spanish communication. Strong organizational skills, attention to detail, and proficiency with MS Office and Trinium TMS are essential.