Port Drayage Dispatcher - Driver Scheduling & Load Planning

NFI Industries; Mobile (AL); On-site; USD 42,000 - 72,000; Full time

Job summary

NFI Industries in Mobile, AL is hiring a Drayage Dispatcher to plan and coordinate driver and owner-operator movements between ports and customer facilities. You will handle load planning, driver scheduling, KPI reporting, and use the Trinium system to document interactions.

The role requires port drayage background, 1+ year experience, bilingual English/Spanish, and strong communication and organizational skills to thrive in a fast-paced logistics environment.

Qualifications

• Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports
• High school diploma, general education degree required.
• Minimum 1 yrs experience with drayage / intermodal business
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
• Well organized with high attention to detail and accuracy.
• Bilingual English/Spanish is required
• Excellent verbal and written communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to multi-task and yet be detail-oriented
• Responsible individual with a professional attitude timely, reliable and

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to the facility departments
• Provides daily and weekly performance/KPI data reports
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
• Utilize Trinium system to address issues and document interaction
• Maintaining ample sub-haulers to handle spikes in volume
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status
• Assists with implementing Safety, Security, and Operational programs roll out
• Ensures accurate and timely completion of daily and weekly tasks

Skills

Port drayage experience

Customer service

Communication skills

Time management

Detail-oriented

Bilingual English/Spanish

Education

High school diploma

Tools

Trinium Transportation Management System

Microsoft Word

Microsoft Excel

MS Outlook

Job description

NFI Industries in Mobile, AL is hiring a Drayage Dispatcher to plan and coordinate driver and owner-operator movements between ports and customer facilities. You will handle load planning, driver scheduling, KPI reporting, and use the Trinium system to document interactions.

The role requires port drayage background, 1+ year experience, bilingual English/Spanish, and strong communication and organizational skills to thrive in a fast-paced logistics environment.