Port Drayage Dispatch Specialist

NFI; Long Beach (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

NFI is seeking a Drayage Dispatcher to optimize driver utilization for container movements between port locations and customer facilities in California. You will plan loads, schedule drivers, and coordinate with in-house owner-operators and sub-haulers to ensure timely pickups and accurate data entry.

The role requires strong communication, familiarity with Trinium TMS, and bilingual English/Spanish abilities, along with solid organizational and problem-solving skills in a fast-paced logistics

Qualifications

• Port drayage experience with ocean container drayage customers.
• High school diploma or GED.
• Experience in drayage/intermodal business (minimum 1 year).
• Knowledge of customer service principles and practices.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish required.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to the facility departments
• Provides daily and weekly performance/KPI data reports
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
• Utilize Trinium system to address issues and document interaction
• Maintaining ample sub-haulers to handle spikes in volume
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status
• Assists with implementing Safety, Security, and Operational programs roll out
• Ensures accurate and timely completion of daily and weekly tasks

Skills

Port drayage

Customer service

Communication

MS Office

Bilingual English/Spanish

Education

High School Diploma

Tools

Trinium TMS

Microsoft Excel

Outlook

Job description

NFI is seeking a Drayage Dispatcher to optimize driver utilization for container movements between port locations and customer facilities in California. You will plan loads, schedule drivers, and coordinate with in-house owner-operators and sub-haulers to ensure timely pickups and accurate data entry.

The role requires strong communication, familiarity with Trinium TMS, and bilingual English/Spanish abilities, along with solid organizational and problem-solving skills in a fast-paced logistics