Port Drayage Customer Service Specialist

C&K Trucking, LLC; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation & Sick Time

Paid Holidays

Kaiser Insurance

CalSavers Retirement Savings Program

Job summary

The Port Trucking Customer Service Representative (CSR) at MEDLOG/Pacific Green Trucking is the first point of contact for customers, processing orders in our Transportation Management System (TMS) and relaying updates to customers and dispatch.

You will handle high volumes of emails and calls with strong communication, time management, prioritization skills, and you will build lasting relationships with customer accounts while supporting load tracking and issue resolution.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in port drayage, intermodal trucking or transportation logistics preferred.
• Strong knowledge of Port of LA/Long Beach terminals, containers, and chassis operations preferred.
• Experience with TMS systems and customer portals preferred.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Self-motivated, detail oriented, and ability to prioritize.

Responsibilities

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customers' expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Schedule: Monday - Friday; 8am - 5pm

Skills

Communication

Time management

Prioritization

Microsoft Office

TMS systems

Education

High school diploma

Tools

TMS systems

Customer portals

Microsoft Office

Job description

The Port Trucking Customer Service Representative (CSR) at MEDLOG/Pacific Green Trucking is the first point of contact for customers, processing orders in our Transportation Management System (TMS) and relaying updates to customers and dispatch.

You will handle high volumes of emails and calls with strong communication, time management, prioritization skills, and you will build lasting relationships with customer accounts while supporting load tracking and issue resolution.