Port Trucking Customer Service Representative

MEDLOG S.A.; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

MEDLOG USA is seeking a Port Trucking Customer Service Representative in Los Angeles to process customer orders in our TMS and keep clients updated. You will serve as the primary contact for inquiries and work with dispatch to meet delivery timelines.

The ideal candidate has 1–3 years in port trucking or logistics, strong knowledge of LA/LB terminals, and proficiency in Microsoft Office. Join a growing, safety‑minded team focused on efficient service.

Qualifications

• 1–3 years of experience in port drayage, intermodal trucking or transportation logistics.
• Strong knowledge of Port of LA/Long Beach terminals, containers and chassis operations.
• Experience with TMS systems and customer portals.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Self-motivated, detail oriented and able to prioritize.

Responsibilities

• Process customer orders in the Transportation Management System (TMS) and relay updates to customers and dispatch.
• Serve as the first point of contact for customer questions and concerns.
• Identify late or at-risk deliveries and coordinate timely resolutions.
• Monitor loads and notify customers of changes or delays.
• Perform general administrative duties and maintain records.
• Create templates in the TMS for customer orders and ensure accurate data entry.
• Trace orders to provide updates and changes throughout the day.
• Build and maintain positive relationships with customer accounts through clear communication.
• Schedule: Monday - Friday, 8am - 5pm.

Skills

Verbal communication

Written communication

Time management

Prioritization

Detail oriented

Problem solving

Conflict resolution

Self-motivated

Accountability to values

Education

High school diploma or equivalent

Tools

Microsoft Office

TMS systems

Job description

Position:Port Trucking Customer Service Representative

Location: 444 Quay Ave.

Job Id:782

# of Openings:1

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part ofMEDLOG/Pacific Green Trucking.

Job Description and Responsibilities:

The Port TruckingCustomer Service Representative (CSR)isresponsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Schedule: Monday - Friday; 8am - 5pm

Required Qualifications:

• High school diploma or equivalent
• 1-3 years of experience in port drayage, intermodal trucking or transportation logistics preferred
• Strong knowledge of Port of LA/Long Beach terminals, containers, and chassis operations preferred
• Experience with TMS systems and customer portals preferred
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations