Port Trucking Customer Service Representative

C&K Trucking; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

MEDLOG USA seeks a Port Trucking Customer Service Representative to process customer orders in our Transportation Management System (TMS) and relay updates to customers and dispatch. You will be the first point of contact for inquiries, demanding strong communication, time management, and a professional approach to high-volume emails and calls.

The role offers standard Monday–Friday hours, on-site work at our port facility, and a dynamic team focused on reliability, safety, and continuous

Qualifications

• Port drayage or intermodal trucking experience preferred.
• Experience with Transportation Management Systems (TMS) and customer portals preferred.
• Strong verbal and written communication skills.

Responsibilities

• Process orders in the TMS and update customers.
• Communicate order details to dispatch and customers.
• Monitor and resolve load issues to meet customer expectations.
• Provide timely status updates for late deliveries.
• Maintain records and files and perform general admin duties.
• Build relationships with customers through professional communication.

Skills

TMS experience

Customer service

Microsoft Office

Communication skills

Attention to detail

Port drayage knowledge

Education

High school diploma or equivalent

Tools

TMS software

Job description

Position:Port Trucking Customer Service Representative

Location: 444 Quay Ave.

Job Id:782

# of Openings:1

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement. We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities. Be part of a company that values integrity, innovation, and inclusion. Be part ofMEDLOG/Pacific Green Trucking.

Job Description and Responsibilities:

The Port TruckingCustomer Service Representative (CSR)isresponsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Schedule: Monday - Friday; 8am - 5pm

Required Qualifications:

• High school diploma or equivalent
• 1-3 years of experience in port drayage, intermodal trucking or transportation logistics preferred
• Strong knowledge of Port of LA/Long Beach terminals, containers, and chassis operations preferred
• Experience with TMS systems and customer portals preferred
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations