Porsche Service Concierge: Luxury Car Experience

Manhattan Motorcars, Inc.; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Manhattan Motorcars Porsche in New York City is seeking a dedicated Service Advisor to be the trusted liaison for clients, ensuring every interaction reflects the precision and exclusivity of the Porsche crest. You will manage the client journey from arrival to vehicle return, coordinating with technicians to deliver an elevated, seamless experience.

Ideal candidates bring luxury-brand service experience, strong communication, and a professional presence.

Qualifications

• Experience as a Service Advisor, preferably with a luxury brand.
• Ability to explain Porsche features to clients clearly.
• Professional appearance and demeanor expected.
• Strong multitasking in a fast-paced environment.

Responsibilities

• Greet and welcome Porsche clients with professionalism and personalized care.
• Own the client journey from consultation to vehicle return.
• Communicate diagnostics, timelines, and status updates clearly.
• Collaborate with Porsche-certified technicians to relay findings to clients.
• Manage repair orders, sourcing genuine Porsche parts and deadlines.
• Provide white-glove customer service and handle escalations gracefully.

Skills

Service adviser

Luxury brand experience

Customer service

Interpersonal skills

Communication

Team player

Multitasking

CDK DMS

Tools

CDK DMS

Job description

Manhattan Motorcars Porsche in New York City is seeking a dedicated Service Advisor to be the trusted liaison for clients, ensuring every interaction reflects the precision and exclusivity of the Porsche crest. You will manage the client journey from arrival to vehicle return, coordinating with technicians to deliver an elevated, seamless experience.

Ideal candidates bring luxury-brand service experience, strong communication, and a professional presence.