Porsche Service Consultant

Porsche Charlotte Northlake; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Porsche Charlotte Northlake is seeking a dedicated Service Consultant to act as the primary bridge between Porsche owners and our certified technical team. You will deliver a white-glove, consultative ownership experience that reflects the Porsche brand.

The role requires strong automotive service knowledge, active listening, and the ability to guide clients through maintenance, performance upgrades, and repairs while communicating clearly about timelines and costs.

Qualifications

• Minimum 2–3 years of experience as a Service Advisor/Consultant in a luxury or high-line automotive brand.
• Strong communication skills across verbal, written, and phone channels.
• Solid understanding of modern automotive systems and warranty procedures.

Responsibilities

• Greet clients with white-glove hospitality and establish a luxurious service atmosphere.
• Assess customer needs and document notes for the repair order for technical review.
• Educate clients on required and recommended services per Porsche specifications.
• Provide transparent labor and parts cost estimates and update customers on status and timelines.
• Coordinate with Porsche Certified Technicians to track progress and ensure diagnostic accuracy.
• Review completed work orders to confirm requested repairs and quality checks.
• Oversee repair orders from walk-in to closure, with accurate labor logs and parts requests.
• Manage courtesy mobility programs and shuttle arrangements for clients.
• Maintain high CSI by delivering personalized service and driving loyalty.
• Stay current on Porsche models, tech bulletins, and manufacturer guidelines.

Skills

Communication

Technical knowledge

Customer service

Tools

CDK

Job description

Job Summary

Porsche Charlotte Northlake is seeking a dedicated and results-driven Porsche Service Consultant to join our premier service center. As the primary bridge between Porsche owners and our certified technical team, you will deliver a white-glove, consultative ownership experience worthy of the Porsche brand.

The ideal candidate blends high-line automotive service expertise, active listening, and technical knowledge to guide clients through vehicle maintenance, performance upgrades, and repairs. You will ensure that every interaction reflects Porsche's commitment to performance, precision, and passion.

Key Responsibilities

Client Experience & Consultative Relations

• Deliver White-Glove Hospitality: Greet Porsche owners promptly with professionalism and enthusiasm, establishing an immediate atmosphere of luxury service.

• Active Needs Assessment: Listen to customer concerns regarding vehicle performance or symptoms and accurately document all notes on the repair orderfor technical review.

• Consultative Recommendations: Educate clients on required and recommended services, factory-scheduled maintenance, tire care, and performance upgrades according to Porsche specifications.

• Transparent Communication: Provide clear, upfront cost estimates for labor and genuine Porsche parts. Proactively update clients on vehicle status, completion timelines, and any necessary repair modifications.

Workflow & Departmental Collaboration

• Technician Coordination: Work closely with Porsche Certified Technicians to track vehicle progress, ensure diagnostic accuracy, and meet promised completion times.

• Quality Assurance & Verification: Review completed work orders to ensure all requested repairs and quality checks are satisfied before client delivery.

• Active RO Management: Oversee repair orders from walk-in through closure, ensuring accurate labor hour logs, parts requests, and warranty compliance.

• Courtesy Mobility Services: Assist clients with Porsche Courtesy Vehicle (loaner) agreements and valet/shuttle arrangements.

Performance & Brand Standards

• CSI Excellence: Maintain consistently high Customer Satisfaction Indexscores by delivering personalized service and driving repeat loyalty.

• Continuous Product Knowledge: Stay up to date on Porsche model specifications, hybrid/EV technologies (Taycan and E-Hybrid variants), technical service bulletins, and manufacturer guidelines.

Qualifications & Requirements

• Experience: Minimum 2-3 years of experience as a Service Advisor/Consultant in a luxury or high-line automotive brand (Porsche, Audi, BMW, Mercedes-Benz, Lexus). Prior Porsche experience preferred.

• Technical Aptitude: Solid understanding of modern automotive systems, maintenance schedules, diagnostic processes, and warranty procedures.

• Communication Skills: Exceptional verbal, written, and phone communication capabilities. Ability to translate complex mechanical concepts into clear, easy-to-understand terms for clients.

• Systems Proficiency: Experience with automotive Dealer Management Systems, CDK preferred.

• Professional Licensing & Background:

  • Valid driver’s license with a clean driving record.
  • Ability to pass pre-employment background checks and drug screenings.