Service Advisor

Manhattan Motorcars, Inc.; City of Niagara Falls (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Manhattan Motorcars Porsche in New York City is seeking a Service Advisor to be the trusted liaison for our clients, delivering the Porsche experience with precision and courtesy. You will greet guests, own the client journey, and coordinate with Porsche-certified technicians to ensure timely, accurate service.

This role rewards excellence with a performance-based compensation plan, including base hourly pay plus commission.

Qualifications

• Experience as a Service Advisor within luxury or performance brands.
• Excellent interpersonal and communication skills.
• Able to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome Porsche clients with professionalism and care.
• Own the client journey from consultation to vehicle return.
• Communicate diagnostics, timelines, and status proactively.
• Collaborate with Porsche-certified technicians for accurate diagnosis.
• Manage repair orders from sourcing parts to deadlines.
• Assign work to technicians to maintain shop productivity.
• Provide white-glove service and handle escalations with diplomacy.
• Resolve all concerns to the highest standard before pickup.

Skills

Service Advisor

Luxury brand

Interpersonal skills

Multitasking

Team player

Porsche features

Tools

CDK DMS

Job description

Drive Excellence with Manhattan Motorcars Porsche

Represent an iconic brand at one of the most prestigious dealerships in the world.

AtManhattan Motorcars Porsche, we deliver more than service—we deliver an experience worthy of the Porsche crest. As aPorsche Service Advisor, you will be the trusted expert and personal liaison for our clients, ensuring every interaction reflects theprecision, performance, and exclusivityour brand represents. If you're passionate about luxury automobiles and driven to provide world-class service, this is your opportunity to thrive in an elite environment in the heart of New York City.

What You’ll Do

• Greet and welcome Porsche clientswith professionalism, attention to detail, and personalized care as soon as they arrive at the service drive.
• Take full ownership of theclient journey, from initial consultation to vehicle return—ensuring an elevated, seamless experience throughout.
• Communicate effectivelyand proactively—keeping customers informed about diagnostics, repair timelines, and status updates.
• Collaborate withPorsche-certified techniciansto ensure accurate diagnosis and relay technical findings to clients in a clear, approachable manner.
• Manage repair orders withspeed and precision—from sourcing genuine Porsche parts to setting and meeting repair deadlines.
• Efficiently assign work to technicians and support optimal shop productivity.
• Providewhite-glove customer serviceand handle escalations with diplomacy and care, always protecting the integrity of the Manhattan Motorcars name.
• Ensure all vehicle concerns are resolved to the highest standardbeforeclient pick-up.

What You Bring

• Proven experience as aService Advisor, ideally with aluxury or performance automotive brand—Porsche experience highly preferred.
• A passion for thePorsche brandand a deep understanding of the expectations ofManhattan’s elite clientele.
• Excellent interpersonal and communication skills—you build relationships, earn trust, and turn first‑time visitors into lifelong customers.
• Highly professional appearance and demeanor; you representManhattan MotorcarsandPorsche.
• Ability to multitask, prioritize, and stay composed in a fast‑paced, high‑expectation environment.
• Familiarity with vehicle systems, digital interfaces, and an ability to explain advanced Porsche features to clients.
• Experience withCDK DMSis a strong plus.
• Ateam‑player attitudeand a results‑driven work ethic—someone who thrives when excellence is the standard.

Compensation

$90,000 – $150,000 annually
Base hourly + commission. Compensation is performance-based—your results drive your rewards.

Why Manhattan Motorcars Porsche

AtManhattan Motorcars, we are more than just a dealership—we are a destination for those who demand the best. You’ll be joining a close‑knit team of automotive professionals united by a shared passion forexcellence, luxury, and the Porsche experience. As part of our Porsche division, you’ll have the tools, training, and support to deliver service that exceeds even the highest expectations.

Ready to deliver precision, performance, and prestige every single day?