Porsche Service Advisor: Elite Client Experience

Manhattan Motorcars, Inc.; City of Niagara Falls (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Manhattan Motorcars Porsche in New York City is seeking a Service Advisor to be the trusted liaison for our clients, delivering the Porsche experience with precision and courtesy. You will greet guests, own the client journey, and coordinate with Porsche-certified technicians to ensure timely, accurate service.

This role rewards excellence with a performance-based compensation plan, including base hourly pay plus commission.

Qualifications

• Experience as a Service Advisor within luxury or performance brands.
• Excellent interpersonal and communication skills.
• Able to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome Porsche clients with professionalism and care.
• Own the client journey from consultation to vehicle return.
• Communicate diagnostics, timelines, and status proactively.
• Collaborate with Porsche-certified technicians for accurate diagnosis.
• Manage repair orders from sourcing parts to deadlines.
• Assign work to technicians to maintain shop productivity.
• Provide white-glove service and handle escalations with diplomacy.
• Resolve all concerns to the highest standard before pickup.

Skills

Service Advisor

Luxury brand

Interpersonal skills

Multitasking

Team player

Porsche features

Tools

CDK DMS

Job description

Manhattan Motorcars Porsche in New York City is seeking a Service Advisor to be the trusted liaison for our clients, delivering the Porsche experience with precision and courtesy. You will greet guests, own the client journey, and coordinate with Porsche-certified technicians to ensure timely, accurate service.

This role rewards excellence with a performance-based compensation plan, including base hourly pay plus commission.