Poolside F&B Manager & Guest Experience Lead

galehotels; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gale Hotels in Miami, FL is seeking a Food & Beverage Pool Manager to lead poolside dining and bar operations. You will supervise staff, ensure service excellence, manage inventories, and uphold sanitation standards while maintaining strong financial performance.

This hands-on role requires excellent communication, weekend and holiday availability, and the ability to coordinate with engineering and housekeeping to keep the pool area guest-ready.

Qualifications

• 3+ years of Food & Beverage experience.
• Cash handling experience required.
• Familiarity with restaurant management software (POS).
• Strong customer service skills.
• Ability to work weekends, evenings, and holidays.
• Strong organizational skills and attention to detail.
• Excellent communication skills.

Responsibilities

• Oversee daily poolside food and beverage operations.
• Supervise, train, coach, and discipline pool staff.
• Create and manage staff schedules based on business needs.
• Ensure service standards, policies, and procedures are followed.
• Lead by example by bartending/server if needed.
• Handle guest concerns professionally and resolve conflicts.
• Manage inventory, ordering, and cost control.
• Monitor financial performance and identify improvement opportunities.
• Ensure cleanliness and sanitation of pool, bar, towels, and surrounding areas.
• Coordinate with Engineering, Housekeeping and other departments.
• Identify opportunities and implement service improvements.

Skills

F&B experience

Cash handling

POS software

Customer service

Shift flexibility

Organizational skills

Communication skills

Education

High School / GED

Job description

Gale Hotels in Miami, FL is seeking a Food & Beverage Pool Manager to lead poolside dining and bar operations. You will supervise staff, ensure service excellence, manage inventories, and uphold sanitation standards while maintaining strong financial performance.

This hands-on role requires excellent communication, weekend and holiday availability, and the ability to coordinate with engineering and housekeeping to keep the pool area guest-ready.