Pool Deck Supervisor — Luxury Hotel F&B Lead

Four Seasons; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee culture

Learning and development

Diversity events

Discounts and travel

Medical benefits

Job summary

Four Seasons Miami is seeking a Pool Supervisor to lead the pool deck team and ensure exceptional guest experiences. You will direct attendants, servers, and bartenders, uphold service standards, and coordinate inventory, scheduling, and VIP guest handling.

The role requires stamina, weather耐ance, and the ability to multi-task in a luxury hotel environment, with a flexible schedule including weekdays, weekends, and holidays.

Qualifications

• 1-2 years supervisory experience in a food and beverage related role.
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
• A sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule: able to work weekdays, weekends, and holidays shifts

Responsibilities

• Supervise the day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of VIP guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed

Skills

Supervisory experience

Food & beverage service

English proficiency

Team coordination

Flexible schedule

Job description

Four Seasons Miami is seeking a Pool Supervisor to lead the pool deck team and ensure exceptional guest experiences. You will direct attendants, servers, and bartenders, uphold service standards, and coordinate inventory, scheduling, and VIP guest handling.

The role requires stamina, weather耐ance, and the ability to multi-task in a luxury hotel environment, with a flexible schedule including weekdays, weekends, and holidays.