Spa & Wellness Operations Lead

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Agua Caliente Casinos in Palm Springs, California, is seeking a Spa and Pool Supervisor to lead the spa, pool, and locker facility teams, ensuring Forbes 5 star and ACE service standards are met and guests enjoy a seamless experience.

You will train staff, manage schedules, monitor inventory and safety, ensure certifications are up to date, and support operations with a focus on guest satisfaction in a dynamic casino environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years spa customer and operations experience preferred.
• Good communication and computer literacy required.
• Must be able to communicate in English.
• Must obtain Riverside County Health Department card within one week of employment.
• Must complete and show proof of Responsible Alcoholic Beverage Certificate within 60 days.

Responsibilities

• Assist with maintaining and directing the pool, spa and locker facility teams.
• Greet guests in a warm, friendly manner and support guest service.
• Educate guests on amenities, circuits and equipment.
• Maintain inventory and restock through opening/closing tasks.
• Support management in spa and pool operations and staff training.
• Monitor staff performance and address concerns; ensure safety and SOPs.

Skills

Customer service

Communication

English language

Computer literacy

Education

High School Diploma or GED

2 years spa customer and operations experience preferred

Job description

Agua Caliente Casinos in Palm Springs, California, is seeking a Spa and Pool Supervisor to lead the spa, pool, and locker facility teams, ensuring Forbes 5 star and ACE service standards are met and guests enjoy a seamless experience.

You will train staff, manage schedules, monitor inventory and safety, ensure certifications are up to date, and support operations with a focus on guest satisfaction in a dynamic casino environment.