Pool Manager

Commonpoint Queens (Samuel Field YM and YWHA); United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Commonpoint Queens (Samuel Field YM and YWHA) is seeking a dedicated Pool Club Manager for the Bay Terrace Pool Club. This seasonal role runs from May to September, where you'll oversee daily operations, staff management, and member services, ensuring a safe and welcoming environment.

The ideal candidate should have at least 3-5 years of leadership experience in aquatics or facility operations, possess strong knowledge of pool safety standards, and hold current CPR/AED certification. This position requires flexibility for weekends and holidays.

Qualifications

• At least 21 years of age.
• Minimum 3–5 years of experience in aquatics, recreation, or facility operations with leadership responsibility.
• Strong knowledge of pool operations, safety protocols, and NYC Department of Health regulations.

Responsibilities

• Oversee daily operations and staffing of the pool club during the summer.
• Manage daily administration, including staffing, scheduling, and budget oversight.
• Develop and implement staff schedules and operational routines.

Skills

Staff supervision

Pool operations knowledge

Organizational skills

Customer service

Education

CPR/AED and First Aid certification

Lifeguard certification

Tools

Spreadsheets

CRM (Salesforce)

Job description

Pool Club Manager– Seasonal

Position Type: Seasonal | Location: Bay Terrace Pool Club

Commonpoint is seeking a dedicated Seasonal Pool Manager who will oversee daily operations, staffing, and member services of the pool clubs during the summer season (May‑September).

Responsibilities

• Maintain a safe, welcoming environment for members, guests, and staff.
• Support membership growth and community engagement through service, programming, and outreach.
• Drive revenue growth via effective programming, operations, and member experience.
• Plan, direct, and supervise all pool club operations, ensuring alignment with organizational goals.
• Provide oversight of staff, members, and guests; maintain a positive, well‑managed environment.
• Collaborate with the BTC Senior Director to develop and implement operational and growth strategies.
• Manage daily administration, including staffing, scheduling, and budget oversight.
• Recruit, hire, train, and supervise seasonal staff: lifeguards, head guards, gate staff, office staff, and maintenance teams.
• Conduct pre‑season, post‑season, and in‑service trainings to ensure staff preparedness and compliance.
• Develop and implement staff schedules, operational routines, and standard procedures.
• Supervise, support, and evaluate all program and operations staff, ensuring accountability and performance standards.
• Maintain accurate records and documentation related to staff, programs, and facility operations.
• Coordinate vendor relationships and contracts; oversee ordering, inventory, and distribution of supplies.
• Implement and enforce emergency action plans, crisis management protocols, and safety procedures.
• Ensure compliance with NYC Department of Health regulations and all applicable safety standards.
• Maintain facility cleanliness and organization; work closely with maintenance staff.
• Maintain working knowledge of pool operations (water chemistry, backwashing, chlorination, vacuuming).
• Oversee external vendors and contractors to ensure work meets agreed terms.
• Foster a positive, professional environment that promotes staff morale and excellent member experiences.
• Adapt to changing operational needs and take on additional responsibilities as required.
• Work flexible days and hours, including evenings, weekends, and holidays during the pool season.

Minimum Qualifications

• At least 21 years of age.
• Minimum 3–5 years of experience in aquatics, recreation, or facility operations with leadership responsibility.
• Proven experience in staff supervision, scheduling, and team management.
• Strong knowledge of pool operations: water chemistry, maintenance processes, safety protocols.
• Familiarity with NYC Department of Health regulations and aquatic safety standards (or ability to learn quickly).
• Current CPR/AED and First Aid certification required; lifeguard certification preferred.
• Strong organizational, administrative, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and interpersonal skills; ability to engage members, staff, and vendors professionally.
• Experience with budget support, inventory management, and vendor coordination preferred.
• Proficiency in basic computer systems (email, spreadsheets, CRM such as Salesforce).
• Reliable, detail‑oriented; exercises sound judgment and enforces policies while maintaining a positive member experience.
• Willingness to work a flexible schedule, including weekends and holidays.

Key Attributes

• Shows up prepared and follows through on responsibilities within established timelines.
• Responds effectively to changing priorities, learns quickly, and applies feedback.
• Adheres to safety protocols, policies, and ethical standards; represents the agency professionally.

Working Conditions

• Seasonal; May–September, with pre‑season planning and post‑season wrap‑up.
• Outdoor pool environment and office setting; exposure to sun, heat, humidity, and varying weather.
• Requires standing, walking, and active periods; occasional hands‑on aquatics operations.
• Physical effort: Sedentary to 20lb lifts, with occasional lifts up to 50lb.
• Must maintain flexibility for weekends and holidays.
• Attendance required at mandatory meetings, trainings, and leadership check‑ins.
• Frequent interaction with members, guests, and vendors; strong customer service and conflict resolution skills.

Job Details

Location: Bay Terrace Pool Club

Dates: 5/15/2026–9/20/2026

Schedule: 40hrs per week (in‑person)

Equal Opportunity

Commonpoint is an equal opportunity employer. Commonpoint Queens is a community‑centric nonprofit that serves diverse audiences across New York and beyond.