Pool Equipment Support Specialist - 1st Shift (AZ)

Pentair plc; Phoenix (AZ); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, Vision Insurance

401(k) Up to 5%

Life insurance

Tuition reimbursement

Job summary

Pentair is seeking a Pool Equipment Tech Support Rep to join our Arizona team. You will handle inbound calls and emails, troubleshoot pool equipment, and apply technical and customer service skills to help customers and dealers resolve issues.

This is a first-shift role in the Arizona region with flexible hours across seasons. You will stay current on product offerings, use remote tools, and collaborate with a team to deliver high-quality, timely support.

Qualifications

• 3–5 years hands-on field experience installing, troubleshooting, repairing, or servicing pool equipment.
• Strong working knowledge of pool equipment systems and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues via phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Troubleshooting

Customer service

MS Office

Phone support

Bilingual English/Spanish

Tools

Salesforce CRM

ERP systems

Job description

Pentair is seeking a Pool Equipment Tech Support Rep to join our Arizona team. You will handle inbound calls and emails, troubleshoot pool equipment, and apply technical and customer service skills to help customers and dealers resolve issues.

This is a first-shift role in the Arizona region with flexible hours across seasons. You will stay current on product offerings, use remote tools, and collaborate with a team to deliver high-quality, timely support.