Bilingual Pool Equipment Support Specialist

Pentair; Phoenix (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Pool Equipment Tech Support Rep for Phoenix and San Antonio. You will troubleshoot pool equipment issues and provide high-quality phone and email support to customers, delivering accurate solutions and timely responses.

You will maintain up-to-date product knowledge and collaborate with the team to resolve problems efficiently. Join a commitment to customer service and technical excellence, with opportunities for growth.

Qualifications

• 5+ years hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Customer service

Technical troubleshooting

Phone support

Remote troubleshooting

Team collaboration

Bilingual English/Spanish

Tools

Salesforce

ERP systems

Job description

Pentair is seeking a Pool Equipment Tech Support Rep for Phoenix and San Antonio. You will troubleshoot pool equipment issues and provide high-quality phone and email support to customers, delivering accurate solutions and timely responses.

You will maintain up-to-date product knowledge and collaborate with the team to resolve problems efficiently. Join a commitment to customer service and technical excellence, with opportunities for growth.