Pool Equipment Support Specialist – 1st Shift (TX)

Pentair; San Antonio (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental & Vision Insurance

401(k)

401K match 5%

Health Savings Account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Pool Equipment Tech Support Rep to join the Texas region on 1st shift. You will handle inbound calls and emails, troubleshooting pool equipment with strong technical and customer service skills, supporting dealers, builders, and service professionals.

Responsibilities include researching and resolving issues, staying current on product offerings, and collaborating with the team to escalate complex problems.

Qualifications

• 3–5 years hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues via phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with high customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and procedures to provide accurate solutions and effective problem resolution.
• Work independently and with team to solve support issues; escalate to fourth level support or supervisor when necessary.
• Resolve customer problems, disputes, and complaints professionally and per company policy.

Skills

Hands-on pool equipment experience

Technical troubleshooting

Customer service

Microsoft Office

Phone/email/remote support

Local to Texas or nearby

Tools

Salesforce

ERP systems

Job description

Pentair is seeking a Pool Equipment Tech Support Rep to join the Texas region on 1st shift. You will handle inbound calls and emails, troubleshooting pool equipment with strong technical and customer service skills, supporting dealers, builders, and service professionals.

Responsibilities include researching and resolving issues, staying current on product offerings, and collaborating with the team to escalate complex problems.