Pool Equipment Tech Support Rep, 1st Shift

Pentair plc; San Antonio (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, Vision Insurance

401(k) up to 5% match

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Equal Opportunity Employer

Job summary

Pentair plc is seeking a Pool Equipment Tech Support Rep for the Texas region. You will handle inbound calls and emails to troubleshoot pool equipment, support dealers, and resolve issues with strong technical and customer service skills.

Responsibilities include researching problems, maintaining product knowledge, and collaborating with teammates to escalate complex cases. The role requires 3–5 years field experience and a willingness to work on-site in Texas.

Qualifications

• 3-5 years hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Technical troubleshooting

Customer service

Bilingual English/Spanish

Remote support

Tools

Salesforce CRM

ERP systems

Microsoft Office

Job description

Job Description: Pool Equipment Tech Support Rep, 1st Shift – Texas region

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Pool Equipment Tech Support Rep to join our Texas team. You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.

You will:

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Required Qualifications:

• 3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Preferred Qualifications:

• Bilingual in English and Spanish highly desired.
• Experience using CRM platforms such as Salesforce, preferred.
• Experience working with ERP systems.
• Previous technical support, service dispatch, or warranty administration experience.
• Manufacturer technical support experience within the pool industry.

Compensation: The hourly pay for this role is $26.00+/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Shift: 7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)

Benefits:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregivers leave
• Prescription drug insurance
• Tuition reimbursement
• Equal Opportunity Employer
• Pentair is an Equal Opportunity Employer.
• With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success.
• We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
• At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource.
• From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.