Pool Equipment Tech Support Specialist (1st Shift, TX)

Pentair Management Company; San Antonio (TX); On-site; USD 52,000 - 62,000; Full time

Job summary

Pentair is seeking a Pool Equipment Tech Support Rep to join the Texas team in a first-shift role. You will handle inbound calls and emails, troubleshoot pool equipment, and support dealers and customers with technical expertise and top-notch service.

Ideal candidates bring 3–5 years of hands-on field experience with Pentair pool equipment, knowledge of Pentair systems, and strong communication skills. The position offers a starting hourly rate of $26.00+, DOE, with region-specific hours and

Qualifications

• 3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Pool equipment troubleshooting

Technical support

Customer service

Remote troubleshooting

Microsoft Office

Tools

Salesforce

ERP systems

Job description

Pentair is seeking a Pool Equipment Tech Support Rep to join the Texas team in a first-shift role. You will handle inbound calls and emails, troubleshoot pool equipment, and support dealers and customers with technical expertise and top-notch service.

Ideal candidates bring 3–5 years of hands-on field experience with Pentair pool equipment, knowledge of Pentair systems, and strong communication skills. The position offers a starting hourly rate of $26.00+, DOE, with region-specific hours and