Pool Bar 3 - Server

TMR Operations, LLC; Napa (CA); On-site; USD 19,207 - 27,355; Part time

Job summary

TMR Operations, LLC is seeking a Pool Server in Napa, California, to provide exceptional food and beverage service in a poolside environment. The ideal candidate will have at least one year of food service experience, strong communication skills, and a guest-focused attitude.

This role requires accurate order taking and delivery, promoting menu items, and maintaining cleanliness in the pool area. Candidates must be at least 18 years old and obtain necessary certifications upon hire. Flexible working hours, including weekends and holidays, are required.

Qualifications

• Minimum 1 year of food service experience; resort or outdoor dining experience preferred.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Provide prompt and attentive service to guests in pool areas.
• Accurately take and deliver orders to guests.
• Promote and upsell menu items to enhance guest experience.

Skills

Food service experience

Strong communication skills

Guest-focused mindset

Multitasking ability

Professional appearance

Education

TIPS certification

Valid Food Handler’s Card

Job description

Hourly rate: $16.90 per hour.

Position Summary

The Pool Server delivers exceptional resort‑style service in an outdoor poolside environment. This role is responsible for providing attentive and efficient food and beverage service to guests lounging at the pool, ensuring a relaxed, enjoyable, and safe experience. The Pool Server accurately takes and enters orders, delivers items promptly, maintains cleanliness of the pool area, and enhances the guest experience through friendly, proactive service and thoughtful upselling.

Essential Duties & Responsibilities

Guest Service & Poolside Operations

• Provide prompt, friendly, and attentive service to guests in pool and lounge areas.
• Present menus and offer recommendations on food, cocktails, and refreshing beverages.
• Accurately take and enter orders, including special requests and dietary needs.
• Deliver food and beverages safely and efficiently throughout the pool area.
• Monitor guest needs proactively, checking in regularly while respecting guest privacy.
• Clear, clean, and reset lounge areas, tables, and cabanas as needed.

Sales & Revenue Generation

• Promote and upsell food, cocktails, and specialty beverages to enhance the poolside experience and maximize revenue.

Cash Handling & POS

• Process payments accurately using POS systems, including cashless and room charge transactions.
• Close out guest checks and ensure accuracy of all transactions.

Pool Area Setup & Maintenance

• Set up pool service stations with linens, glassware, utensils, condiments, and supplies.
• Maintain cleanliness of service areas, including removing trash and used items promptly.
• Ensure all stations are stocked with necessary items throughout the shift.

Compliance & Safety

• Follow all food safety, sanitation, and health department regulations.
• Adhere to responsible alcohol service standards; do not serve minors or intoxicated guests.
• Follow all safety policies, including wearing slip‑resistant footwear and using proper PPE.
• Maintain awareness of pool safety and report any unsafe conditions or incidents immediately.
• Exercise caution when navigating wet surfaces and crowded pool areas.

Attendance

• Maintain reliable and punctual attendance, including availability for weekends, holidays, and peak pool season.

Additional Responsibilities

• Complete assigned side work before, during, and after shifts.
• Maintain a professional and upbeat demeanor in a high‑energy, outdoor setting.
• Respond to guest concerns promptly; elevate issues when necessary.
• Report safety concerns, maintenance needs, or unusual incidents to management.
• Support team members and assist with additional duties as needed.

Qualifications

• Minimum 1 year of food service experience; resort or outdoor dining experience preferred.
• Basic knowledge of food, beverages, and service standards.
• General knowledge of cocktails, beer, wine, and non‑alcoholic beverages.
• Strong communication and interpersonal skills with a guest‑focused mindset.
• Ability to multitask and remain organized in a fast‑paced, outdoor environment.
• Professional appearance and positive attitude.

Requirements

• Must be at least 18years of age.
• TIPS certification (or ability to obtain upon hire).
• Valid Food Handler’s Card (or ability to obtain within 30days).
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work outdoors for extended periods in varying weather conditions.
• Physical: frequent lifting and carrying up to 50lb occasionally; prolonged standing and walking across pool decks; exposure to sun, heat, and varying weather conditions; walking on wet and potentially slippery surfaces; reaching, bending, and balancing while carrying trays and beverages; exposure to noise, crowds, and a fast‑paced environment.

Physical & Work Environment

• Prolonged standing and walking across pool decks and outdoor areas.
• Frequent lifting and carrying (up to 50lb occasionally).
• Exposure to sun, heat, and varying weather conditions.
• Walking on wet and potentially slippery surfaces.
• Reaching, bending, and balancing while carrying trays and beverages.
• Exposure to noise, crowds, and a fast‑paced environment.

Equal Employment Opportunity Statement

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.