Banquets - Bartender

TMR Operations, LLC; Napa (CA); On-site; USD 19,207 - 27,355; Part time

Job summary

TMR Operations, LLC is hiring a Bartender in Napa, California. This role is responsible for preparing and servicing beverages for guests while ensuring high service standards and guest satisfaction.

The ideal candidate will have at least two years of bartending experience, strong knowledge of cocktails, and excellent interpersonal skills. This position offers an hourly rate of $16.90 and requires valid certification as a Food Handler and TIPS training.

Qualifications

• Two years bartending experience, preferably in a hotel or resort environment.
• Strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Fluency in English for instructions and guest communication.

Responsibilities

• Prepares drinks for guests and servers following standard recipes.
• Maintains cleanliness of the bar area and adheres to safety policies.
• Reports any issues related to guests or safety to management.

Skills

Bartending experience

Food and beverage preparation

Strong communication skills

Customer service

Education

Valid Food Handlers Card

TIPS certification

Job description

Position Summary

Prepares and services beverages for servers and guests in a speedy, efficient, friendly, and professional manner by following standard recipes for traditional cocktails and specialty drinks.

The hourly rate for this opportunity is $16.90 an hour.

Duties & Responsibilities

• Prepares drinks for guests and servers following standard recipes for cocktails and specialty drinks and practicing prudent portion control.
• Provides guests a fun and high-energy environment with the best possible dining experience, while maintaining a professional distance.
• Upholds high service standards of resort/hotel.
• Maintains proper and adequate set‑up of the bar on a daily basis including requisitioning and stocking liquor, beer, wine, juices, soft drinks, garnishments, condiments and glassware.
• Opens and closes bar according to standard operating procedures.
• Describes wines, beers and spirits served and makes recommendations as requested.
• Upsells food and beverage items to maximize profitability.
• Works with guests to accommodate special requests and dietary needs.
• Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures.
• Balances the bank at end of each shift and calculates tip outs.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Must wear non‑slip, oil‑resistant shoes.
• Follows all safety policies and procedures.
• Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Team members will be trained in the proper use and care of assigned PPE if applicable.
• The hotel provides the required PPE.
• Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.
• Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities / Supportive Functions

• Maintains the cleanliness of the bar area by disposing of all waste, clearing and cleaning all glassware, and wiping down bar.
• Ensures that minors and intoxicated persons are not served alcoholic beverages.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Provides opening and closing inventory of spirits.
• Fills out requisitions and all necessary paperwork throughout each shift.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Qualifications

• Two years bartending experience, preferably in a hotel or resort environment.
• Strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Extensive knowledge of all menu and bar items, including wine, beer, liquors, waters and drink preparation.
• Ability to serve guests through verbal face‑to‑face interactions, using discretion with confidential information.
• Positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with commitment to high level of guest satisfaction.
• Ability to perform basic math skills (addition, subtraction, multiplication, division).
• Ability to learn and use telephone and POS computer systems used at the hotel.
• Strong attention to detail and ability to handle multiple tasks.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Fluency in speaking, reading, writing and understanding English for instructions and guest communication.
• Must be at least 21 years of age to serve alcoholic beverages.
• Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.
• Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Knowledge of applicable health standards and federal, state, and local laws regarding serving alcohol to minors and intoxicated patrons.

Equal Employment Opportunity

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.