Server, Pool

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

1 Hotel Austin, L.L.C. is looking for a dedicated Pool Server to provide exceptional food and beverage service in a vibrant poolside environment. Responsibilities include taking orders, maintaining cleanliness, and ensuring guest satisfaction. Ideal candidates have prior serving experience in luxury hospitality and strong food and beverage knowledge.

This position promotes safety and adherence to food safety protocols while ensuring a memorable experience for guests. Join our team for an exciting opportunity to work in a dynamic outdoor setting.

Qualifications

• Prior serving experience required; luxury hospitality or poolside service experience preferred.
• Strong food and beverage knowledge.
• Excellent communication and guest service skills.

Responsibilities

• Deliver exceptional food and beverage service to guests.
• Maintain cleanliness and organization of service areas.
• Monitor guest satisfaction and respond to requests.

Skills

Prior serving experience

Food and beverage knowledge

Excellent communication skills

Organized and multitask

Positive attitude

Ability to work outdoors

Ability to stand and walk for long periods

Ability to lift and carry up to 50 pounds

Food Handler Certification

Alcohol Service Certification

Verbal and written English proficiency

Job description

Main Duties

A Pool Server works effectively as part of the Pool F&B team, delivering exceptional food and beverage service to guests in outdoor poolside environments. The Pool Server is primarily responsible for fulfilling all guest service needs according to 1 Hotel standards while creating memorable experiences that reflect our mission, vision, and brand values.

General Duties

Maintain a working knowledge of all poolside food and beverage offerings while making recommendations to guests. Take food and beverage orders accurately and deliver items promptly and professionally. Monitor guests' poolside experience to ensure satisfaction and respond promptly to requests. Provide guest checks promptly and process payments accurately according to company procedures.

Maintain cleanliness, organization, and stocking levels of all service stations, poolside areas, and workspaces. Assist fellow team members with food running, clearing tables, resetting lounge areas, and other operational needs.

Provide engaged, friendly, and attentive service through eye contact, respectful conversation, and a positive attitude. Anticipate guest needs and deliver personalized service experiences. Practice the highest regard for safety in all work areas, especially around pools, wet surfaces, and outdoor environments.

Follow all food safety, sanitation, storage, and handling procedures. Adhere to all federal, state, and local laws regarding the service of alcoholic beverages. Monitor guest alcohol consumption and comply with responsible alcohol service standards. Participate in daily pre-shift meetings and training sessions.

Maintain poolside furniture, service equipment, and guest areas in a clean and presentable condition. Follow company cash handling and payment tendering procedures with care and accuracy. Report maintenance concerns, safety hazards, accidents, or injuries immediately.

Complete all required safety training and certifications. Ensure compliance with hotel policies, procedures, and service standards. Maintain confidentiality of proprietary information.

Ensure uniform and personal appearance are clean, professional, and in accordance with grooming standards. Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars. Perform other duties as assigned by management.

Qualifications & Skills

• Prior serving experience required; luxury hospitality or poolside service experience preferred.
• Strong food and beverage knowledge.
• Excellent communication and guest service skills.
• Organized and able to multitask in a fast‑paced environment.
• Reliable team player with a positive attitude and willingness to learn.
• Ability to work outdoors in varying weather conditions.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Food Handler Certification (or ability to obtain during employment).
• Alcohol Service Certification (or ability to obtain during employment, if required by local regulations).
• Proficient in verbal and written English communication.
• Availability to work varying schedules, including holidays.

Equal Opportunity Statement

Starwood Hotels is an equal opportunity employer. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.