Pool Bar 3 - Pool Bartender

TMR Operations, LLC; Napa (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

TMR Operations, LLC in California's Napa Valley is looking for an experienced Bartender who excels in a fast-paced, guest-focused environment. The role involves preparing high-quality drinks, providing exceptional service, and ensuring a tidy and well-stocked bar.

The ideal candidate will have at least two years of bartending experience, strong beverage knowledge, and excellent customer service skills. This position promotes an engaging atmosphere while adhering to alcohol service regulations and food safety standards.

Qualifications

• Minimum 2 years of bartending experience; hotel or resort experience preferred.
• Strong knowledge of beverage preparation, including cocktails, wine, beer, and spirits.
• Excellent communication and interpersonal skills with a guest-focused mindset.

Responsibilities

• Prepare alcoholic and non-alcoholic beverages for guests and service staff.
• Provide friendly, attentive, and professional service in a high-energy environment.
• Monitor inventory levels and complete requisitions as needed.

Skills

Beverage preparation

Customer service

Cash handling

Organizational skills

Communication

Tools

POS systems

Job description

Position Summary

The Bartender is responsible for preparing and serving high‑quality beverages in a fast‑paced, guest‑focused environment. This role delivers exceptional service by crafting drinks to standard recipes, maintaining an engaging yet professional atmosphere, and ensuring the bar is clean, organized, and fully stocked.

Essential Duties & Responsibilities

Beverage Preparation & Service

• Prepare alcoholic and non‑alcoholic beverages for guests and service staff according to standard recipes and portion controls.
• Ensure consistency, quality, and presentation of all beverages.
• Provide friendly, attentive, and professional service in a high‑energy environment.

Guest Experience & Sales

• Describe menu items and make recommendations on wine, beer, spirits, and cocktails.
• Upsell food and beverage offerings to enhance the guest experience and maximize revenue.
• Accommodate guest preferences, dietary needs, and special requests when possible.

Bar Setup & Operations

• Set up and maintain the bar, including stocking liquor, beer, wine, mixers, garnishes, and glassware.
• Perform opening and closing duties in accordance with standard operating procedures.
• Maintain a clean, organized, and sanitary bar and service area.

Cash Handling & POS

• Accurately process cash, credit card, and room charge transactions.
• Balance cash drawers, complete end‑of‑shift reports, and calculate tip distributions.

Inventory & Compliance

• Monitor inventory levels and complete requisitions as needed.
• Assist with opening and closing inventory counts.
• Follow all food safety, sanitation, and health department regulations.
• Adhere to all alcohol service laws and ensure responsible service at all times.

Safety & Attendance

• Follow all safety policies and procedures, including proper use of PPE and HAZMAT compliance.
• Report unsafe conditions, equipment issues, or incidents promptly.
• Maintain reliable and punctual attendance.

Additional Responsibilities

• Clean and sanitize bar equipment, glassware, and work areas.
• Ensure minors and intoxicated guests are not served alcohol.
• Resolve guest concerns within scope of authority; escalating when necessary.
• Report unusual incidents, safety concerns, or suspected theft.
• Support team members and assist with additional duties as assigned.

Qualifications

• Minimum 2 years of bartending experience; hotel or resort experience preferred.
• Strong knowledge of beverage preparation, including cocktails, wine, beer, and spirits.
• Familiarity with food service standards, guest relations, and etiquette.
• Excellent communication and interpersonal skills with a guest‑focused mindset.
• Professional demeanor with the ability to handle sensitive situations discreetly.
• Basic math and cash handling skills.
• Experience with POS systems.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Ability to read, write, and communicate effectively in English.

Requirements

• Must be at least 21 years of age.
• RBS certification (or ability to obtain upon hire).
• Availability to work flexible schedules, including weekends and holidays.
• Knowledge of applicable health standards and alcohol service regulations.

Physical & Work Environment

• Prolonged standing and walking in a fast‑paced environment.
• Frequent lifting and carrying (up to 50 lbs), including kegs and bar supplies.
• Reaching, bending, stooping, and repetitive hand movements.
• Exposure to hot, cold, and noisy environments, including kitchens and bar areas.
• Handling glassware, sharp tools, and cleaning chemicals.
• Working in crowded, fast‑paced, and confined spaces.

Equal Employment Opportunity

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.