Pool Server - Seasonal

Sunset Marquis Hotel; West Hollywood (CA); On-site; USD 38,768 - 52,383; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Onsite parking

Monthly metro pass

Employee meals

PTO

Tuition reimbursement

Wellness program

Staff room rate

Training & growth

Job summary

Sunset Marquis Hotel is seeking a Pool Server to greet guests, take orders, and deliver food and beverages at the pool area. You will help guests select items, upsell, and maintain a clean, organized service space while upholding high standards of guest care.

The role requires high school completion or equivalent, English proficiency, and the ability to work flexible shifts. Prior luxury hotel or fine dining experience is a plus; TIPS and RBS certifications are required.

Qualifications

• High school diploma or GED or equivalent hospitality experience.
• TIPS and RBS certifications required.
• Luxury hotel/fine dining experience is a plus.

Responsibilities

• Greet guests and take food and beverage orders.
• Upsell items and suggest pairings with menu items.
• Input orders accurately into POS and relay to kitchen.
• Deliver orders to pool guests and ensure guest satisfaction.
• Cross-train in other F&B areas and maintain professional conduct.

Skills

Customer service

English proficiency

Food safety

Communication

Multi-tasking

Education

High school diploma or GED

TIPS Certification

RBS certification

Tools

POS system

Job description

Description

We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Job Summary

The Pool Server is responsible for greeting guests, serving food and beverages, upselling, and maintaining the cleanliness and organization of the pools, while providing excellent guest service and creating a memorable guest experience.

Essential Duties And Responsibilities Include

• Perform basic bartender skills- follow recipes for a limited variety of alcoholic and non-alcoholic beverages.
• Assist guests with selecting food and beverages by suggesting items, explaining the chefs specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Efficiently receive guest orders paying attention to special requests or needs (i.e. allergies) and input them into POS system. Communicate special requests to the kitchen to ensure correct outcome
• Retrieve guest orders from the kitchen and deliver to pool guests.
• Engage with guests to ensure they are satisfied with food and overall service.
• Must be able to cross-train in other F&B related areas.
• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Competencies Includes

• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Requirements

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 1-2 year related experience; or equivalent combination of education and hospitality experience.
• Luxury hotel/fine dining experience is a plus.
• FORBES standards is a plus.
• High volume, fast-paced restaurant/bar experience preferred.
• Aloha experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is required.
• Responsible Beverage Service (RBS) certification is required.
• Proficient in English- verbal and written.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements Include

• Must be able to occasionally lift and/or move up to 25 pounds.

Hours

10am - 6pm

Job Type

Full-time

Salary Description

$21.87 + tips