Pool Server

Hyatt; Nashville (TN); On-site; USD 6,000 - 14,000; Part time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life insurance

Employee discounts

Paid vacation & sick time

Job summary

A renowned hotel chain in Nashville seeks a Pool Server to provide courteous and efficient food and beverage service to guests. The role involves serving drinks, taking orders, handling guest complaints, and ensuring compliance with liquor regulations. Candidates should have at least one year of server experience, with knowledge of food and beverage service standards. Benefits include medical, dental, and vision coverage, along with a 401(k) match and paid time off.

Qualifications

• Minimum of one year of experience as a server.
• Experience in food and beverage service in a club, restaurant, or hotel setting preferred.
• Must meet the minimum state age for serving alcohol.

Responsibilities

• Provide courteous and efficient food and beverage service at the pool.
• Ensure compliance with liquor regulations, including verifying guest age.
• Take and serve food and beverage orders accurately.
• Handle guest complaints professionally.
• Maintain knowledge of pool amenities and hotel services.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

Guest-focused attitude

Education

High School Diploma or equivalent

Some college preferred

Tools

Food Handling Certificate

TIPS Training Certificate

Job description

The Pool Server provides courteous and efficient food and beverage service to guests at the pool, ensuring a safe, enjoyable, and memorable experience. This role directly impacts guest satisfaction, revenue from food and beverage sales, and the overall reputation of the hotel.

How You’ll Shape The Experience & Future

• Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions.
• Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals.
• Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen.
• Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation.
• Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code.
• Handle guest complaints professionally using instant pacification procedures to ensure satisfaction.
• Remove soiled items, clean, and reset tables/pool areas promptly.
• Process guest payments and adhere to cash handling and credit policies.
• Complete all closing reports, collect tips, and report to the supervisor.
• Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong interpersonal and communication skills to engage with guests professionally.
• Knowledge of food and beverage service standards, including responsible alcohol service.
• Attention to detail and ability to multitask in a fast-paced environment.
• Reliability, punctuality, and a positive, guest-focused attitude.
• Ability to work collaboratively with other team members to ensure smooth operations.

Professional Experience

• Minimum of one year of experience as a server.
• Experience in food and beverage service in a club, restaurant, or hotel setting preferred.

ACADEMIC BACKGROUND

• High School Diploma or equivalent; some college preferred.
• Must meet the minimum state age for serving alcohol.
• Food Handling Certificate and TIPS Training Certificate required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $4.50/hour + Tips

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.