Pool Bar 1 - Server

TMR Operations, LLC; Napa (CA); On-site; USD 19,207 - 27,355; Part time

Job summary

TMR Operations, LLC is seeking a dedicated Server to join our team in Napa, California. The role involves providing exceptional dining experiences through attentive service, accurate order taking, and effective upselling of menu items. Ideal candidates should possess at least 1 year of food service experience, preferably in a hotel or resort setting.

Applicants must be at least 18 years old, have strong communication and interpersonal skills, and be able to work flexible schedules, including weekends and holidays.

Qualifications

• Minimum 1 year of food service experience; hotel or resort experience preferred.
• Basic knowledge of food, beverage, and service standards.
• Ability to maintain professionalism and discretion with sensitive information.

Responsibilities

• Deliver exceptional dining experiences by providing attentive service.
• Take orders accurately and communicate menu items effectively.
• Promote menu items and upsell to enhance guest experiences.

Skills

Food service experience

Knowledge of food, beverage, and service standards

Strong communication skills

Basic math skills

Organizational skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Overview

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long‑term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Position Summary

The Server provides exceptional dining experiences by delivering attentive, knowledgeable, and efficient service. The hourly rate for this opportunity is $16.90 per hour. Responsibilities include accurately taking and entering orders, guiding guests through menu selections, recommending food and beverage pairings, and ensuring a clean and welcoming dining environment. Servers play a key role in enhancing guest satisfaction while maximizing revenue through thoughtful upselling.

Responsibilities

• Guest Service & Operations
  • Greet guests promptly and present menus, offering recommendations on food, cocktails, and wine pairings.
  • Explain menu items, preparation methods, and daily specials.
  • Accurately take orders, noting dietary restrictions, allergies, and special requests.
  • Enter orders into the POS system and coordinate timing with kitchen staff to ensure proper meal pacing.
  • Deliver food and beverages in a timely and professional manner.
  • Monitor guest satisfaction and respond promptly to requests or concerns.
  • Clear, clean, and reset tables efficiently.
• Sales & Revenue Generation
  • Promote menu items and upsell food and beverage offerings to enhance the guest experience and increase profitability.
• Cash Handling & POS
  • Process payments accurately using various payment methods.
  • Close out checks and reconcile transactions with sales reports.
• Dining Room Setup & Maintenance
  • Prepare dining areas by setting tables with linens, utensils, glassware, and décor.
  • Maintain cleanliness and organization of service areas throughout the shift.
  • Ensure stations are fully stocked at all times.
• Compliance & Safety
  • Follow all food safety, sanitation, and health department regulations.
  • Adhere to alcohol service laws, including preventing service to minors or intoxicated guests.
  • Comply with all company safety policies, including proper use of PPE and HAZMAT procedures.
  • Report unsafe conditions, equipment issues, or incidents to management immediately.
• Attendance
  • Maintain reliable and punctual attendance in accordance with scheduling requirements.
• Additional Responsibilities
  • Complete all assigned side work before, during, and after shifts.
  • Maintain a professional presence while building positive guest relationships.
  • Resolve guest concerns within scope of authority; escalate when necessary.
  • Report unusual incidents, safety concerns, or suspected theft to management.
  • Support team members and assist in other duties as needed.

Qualifications

• Minimum 1 year of food service experience; hotel or resort experience preferred.
• Basic knowledge of food, beverage, and service standards.
• Familiarity with wine, beer, spirits, and beverage pairings.
• Strong communication and interpersonal skills with a guest‑focused mindset.
• Ability to maintain professionalism and discretion with sensitive information.
• Basic math skills and proficiency with POS systems.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Ability to read, write, and communicate effectively in English.
• Must be at least 18 years old.
• RBS certification (or ability to obtain upon hire).
• Availability to work flexible schedules, including weekends and holidays.

EEO Statement

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Culture

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.