In Room Dining / Pool Server

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K

Paid time off

Birthday holiday

Gone fishing holiday

Job summary

Ko'a Kea Operations, LLC in Koloa, Hawaii, is looking for a dedicated team member to ensure excellent guest experiences at the Kala Kai Pool Bar and for In Room Dining. You will be responsible for maintaining guest relations, delivering food and beverages, and ensuring cleanliness in all service areas.

The ideal candidate should be a team player with strong customer service skills, capable of communicating effectively in English. This position offers a competitive hourly rate of $16.00 and includes various benefits such as health insurance and paid time off.

Qualifications

• Ability to communicate effectively in English with guests and team members.
• Proficient in basic math and computer skills.
• Physical capabilities to lift a minimum of 20 pounds.

Responsibilities

• Maintain warm guest relations and respond to individual needs.
• Deliver food and beverages in a timely manner.
• Ensure cleanliness and organization of service areas.

Skills

Customer service

Mathematical skills

Multi-tasking

Team player

Knowledge of local area

Tools

Microsoft Office

PMS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

The hourly rate for this opportunity is $16.00 an hour.

What You Will Accomplish

Maintain warm, hospitable guest relations in all guest interactions, both in In Room Dining and at our Kala Kai Pool Bar. Respond promptly and thoughtfully to individual guest needs in guest rooms, pool areas, and surrounding service zones. Greet all guests in a warm, friendly, and professional manner, creating a welcoming and personalized experience. Answer questions and make suggestions regarding menu selections, preparation methods, and beverage options, including cocktails, wine, and specialty offerings. Accurately take and communicate food and beverage orders to culinary and bar teams for both in-room dining and poolside service. Deliver food and beverages to guest rooms and pool areas in a timely, professional, and presentation-focused manner, ensuring quality standards are met. Set up and maintain poolside dining areas, including proper table setup, cleanliness, and organization of service stations. Monitor guests throughout their dining experience to anticipate needs, fulfill additional requests, and ensure satisfaction. For in-room dining: coordinate tray/table delivery and timely retrieval once the guest has completed the meal. For pool service: provide continuous table service, including clearing, resetting, and maintaining cleanliness of poolside areas. Compute bills, collect payments, and process transactions accurately for both in-room and poolside guests. Maintain cleanliness and organization of service areas, trays, carts, and poolside stations in accordance with hotel standards. Ensure compliance with all health, safety, and sanitation standards, especially in outdoor and pool environments. Respond to and resolve all guest requests, complaints, or concerns in a courteous and timely manner. Provide guests with information about hotel services, amenities, dining options, and local area recommendations. Collaborate with team members across departments to ensure seamless service between in-room dining, pool operations, and restaurant outlets. Assist with setting up, breaking down, and restocking service areas, including pool bars, stations, and IRD equipment. Report maintenance needs or safety concerns promptly to supervisors. Protect guest safety and well-being at all times, particularly in the pool environment. Adjust to high-pressure conditions, fluctuating service volumes, and outdoor weather conditions. Maintain a professional appearance and demeanor at all times. Support a positive team environment and assist coworkers as needed across service areas. Perform other duties as assigned.

What You Will Bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in a fast paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling of materials.
• Ability to be a team player.
• Great if you have previous serving experience in a resort, poolside, or outdoor dining.
• Food handler’s card (or ability to obtain).
• Knowledge of local area and resort amenities.
• Must have good mathematical and computer skills.
• CPR and first aid training preferred.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Pharmacy insurance
• 401K
• Referral bonus
• Paid time off
• Birthday holiday (Full‑time or part‑time only)
• Gone fishing holiday (Full‑time only)

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.