Polish-Speaking Banking Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package

Greek language lessons and discounts

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Polish-speaking Customer Service Representative for the banking industry, delivering exceptional support to Polish-speaking clients across phone, email, and chat. You will assist with account management, transactions, and online banking guidance, maintaining records for compliance and collaborating with internal teams to resolve issues.

Requirements include fluent Polish and English, banking service experience, strong communication skills, and

Qualifications

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat.
• Assist customers with account management, transactions, and online banking questions.
• Handle customer complaints and resolve issues professionally.
• Provide guidance on banking procedures and help customers navigate online banking platforms.
• Maintain up-to-date knowledge of bank products, services, and regulations to offer accurate advice.
• Document all customer interactions and maintain detailed records for compliance.
• Collaborate with internal departments to escalate and address complex customer issues.

Skills

Polish language

English language

Customer service experience

Banking knowledge

Tools

Microsoft Office

Customer service software

Job description

Patrique Mercier Recruitment By Nellie is seeking a Polish-speaking Customer Service Representative for the banking industry, delivering exceptional support to Polish-speaking clients across phone, email, and chat. You will assist with account management, transactions, and online banking guidance, maintaining records for compliance and collaborating with internal teams to resolve issues.

Requirements include fluent Polish and English, banking service experience, strong communication skills, and