Polish-Speaking Aviation Support Specialist

Employers from Greece; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Patrique Mercier Recruitment FR is seeking a Polish-speaking Customer Service Representative to join the aviation team. You will assist Polish-speaking clients with flight bookings, ticket changes, and travel services, delivering courteous support across phone, email, and chat.

Fluency in Polish and English is required, along with experience in customer service. The ideal candidate shows strong communication, problem-solving, and a calm demeanor under pressure, and is comfortable using service

Qualifications

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, ideally within aviation or travel.
• Strong communication skills and a customer-oriented approach.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Responsibilities

• Deliver excellent customer service to Polish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to flight bookings, ticket changes, and travel services.
• Manage and resolve customer complaints, ensuring high customer satisfaction.
• Provide information about airline policies, procedures, and promotions to assist travel plans.
• Document all customer interactions accurately and maintain organized records for compliance and reporting.
• Collaborate with internal teams to address inquiries and enhance the travel experience.
• Stay updated on industry trends and airline products to provide relevant information.

Skills

Polish language

English language

Customer service experience

Communication skills

Problem solving

Attention to detail

Organizational skills

Flexibility

Calm under pressure

Tools

Customer service software

Microsoft Office

Job description

Patrique Mercier Recruitment FR is seeking a Polish-speaking Customer Service Representative to join the aviation team. You will assist Polish-speaking clients with flight bookings, ticket changes, and travel services, delivering courteous support across phone, email, and chat.

Fluency in Polish and English is required, along with experience in customer service. The ideal candidate shows strong communication, problem-solving, and a calm demeanor under pressure, and is comfortable using service