German-Speaking Aviation Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package (flight,

hotel)

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative in the aviation sector. You will support German-speaking travelers with bookings, changes, and inquiries, delivering timely, friendly assistance across channels.

Ideal candidates are fluent in German and English, with prior travel or aviation customer service experience and strong communication skills. The role may require weekends or holidays.

Qualifications

• Fluent in German and English, written and spoken.
• Experience in customer service, preferably in aviation or travel.
• Strong communication and customer‑oriented mindset.
• Ability to handle stressful situations with empathy and professionalism.
• Familiar with customer service software and MS Office.

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Assist customers with flight bookings, modifications, and cancellations.
• Address customer complaints and offer suitable solutions to improve travel experience.
• Collaborate with internal teams to resolve complex issues and maintain service quality.
• Stay informed on airline policies, procedures, and promotions to assist customers efficiently.
• Document all interactions thoroughly to maintain accurate records for quality control.
• Foster positive relationships to encourage loyalty and repeat business.

Skills

German fluency

English fluency

Customer service

Communication skills

MS Office

CS software

Tools

Customer service software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative in the aviation sector. You will support German-speaking travelers with bookings, changes, and inquiries, delivering timely, friendly assistance across channels.

Ideal candidates are fluent in German and English, with prior travel or aviation customer service experience and strong communication skills. The role may require weekends or holidays.