Policyholder Support Representative

TEKsystems; Pittston (Luzerne County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems is hiring a Policyholder Support Representative in Pittston, PA. This on-site role focuses on assisting policyholders with account questions, billing, and policy updates, aiming for one-call resolution and high service quality.

You will work Monday–Friday with multiple daytime starts, receive comprehensive training, and have opportunities to advance and pursue insurance licensure as you grow with the team.

Qualifications

• Experience in customer service, call center, retail, hospitality, or related experience.
• Strong communication and problem-solving skills.
• Comfort using dual monitors and multiple computer applications.
• Dependable attendance and punctuality.
• Motivation to provide excellent service and earn performance bonuses.

Responsibilities

• Assist policyholders with account and coverage-related questions.
• Process policy updates, billing requests, and autopay changes.
• Resolve concerns with professionalism, patience, and empathy.
• Navigate multiple systems while accurately documenting each interaction.
• Follow up on outstanding requests to ensure complete resolution.
• Build trust by providing reliable, solution-focused support.

Skills

Customer service

Communication

Problem solving

Dual monitors

Attendance

Bonuses

Job description

• Consistent Monday-Friday schedule

Great service should do more than help customers. It should increase your earning potential.

We're hiring a Policyholder Support Representative to join a growing team in Pittston, PA . This is a customer-focused service role where you can earn performance-based bonuses by providing accurate, efficient support, not by making sales .

You’ll assist small-business policyholders with account questions, billing, policy updates, autopay, and other service needs while working toward a positive, one-call resolution.

Why This Opportunity Stands Out

• Hourly pay plus performance-based bonus potential
• Bonuses tied to service quality and performance, not sales
• Consistent Monday-Friday schedule
• Multiple daytime start times available
• Comprehensive training and ongoing support
• Pathway toward professional insurance licensing
• Opportunities to advance into leadership and other areas of the business

What You’ll Do

• Assist policyholders with account and coverage-related questions
• Process policy updates, billing requests, and autopay changes
• Resolve concerns with professionalism, patience, and empathy
• Navigate multiple systems while accurately documenting each interaction
• Follow up on outstanding requests to ensure complete resolution
• Build trust by providing reliable, solution-focused support

What We’re Looking For

• Customer service, call center, retail, hospitality, or related experience
• Strong communication and problem-solving skills
• Comfort using dual monitors and multiple computer applications
• Dependable attendance and punctuality
• Motivation to provide excellent service and earn performance bonuses

Location: Pittston, PA

Worksite: On-site

Schedule: Monday-Friday with multiple daytime start times available

Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.