Client Support Representative

AppleOne Employment Services; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free parking

Bonuses

Employee stock ownership plan

Profit distribution bonus

401(k) match

Paid time off

Career growth

Licensure assistance

Health insurance

Job summary

AppleOne Employment Services is seeking a Policy Support Specialist in Nashville, TN for a full-time temp-to-hire role in a high-volume insurance call center. You will support clients with policy maintenance, inquiries, and documentation, partnering with account managers to Deliver timely, accurate service.

Onsite to start, transitioning to hybrid, with a Monday–Friday schedule 8:00 AM–5:00 PM, free parking, and strong growth opportunities within a service-driven culture.

Qualifications

• Provide client support for policy maintenance and service requests.
• Communicate with clients by phone and email to gather information and provide status updates.
• Collaborate with account managers to ensure timely service delivery.
• Maintain accurate insurance documentation with strong attention to detail.
• Willingness to obtain Property and Casualty licensure within 90 days.

Responsibilities

• Support clients with policy maintenance, documentation, inquiries, and service-related requests.
• Communicate proactively with clients by phone and email to gather information, provide updates, and resolve questions.
• Work closely with account managers to ensure client needs are handled promptly, accurately, and professionally.
• Process insurance-related documentation while maintaining accuracy and compliance with internal procedures.
• Deliver a positive client experience through clear communication, follow-through, and strong attention to detail.
• Contribute to a collaborative team environment focused on professional development and exceptional service.

Skills

Client support

Communication

Attention to detail

Teamwork

Licensure within 90 days

Job description

Job Summary

We are seeking a Policy Support Specialist for a full-time temp-to-hire opportunity in Nashville, TN. This role is ideal for a customer-focused insurance support professional who enjoys helping clients, managing policy documentation, and working closely with account managers to deliver accurate, timely service in a high volume call center environment. The Policy Support Specialist will join a supportive team environment with strong leadership, professional growth opportunities, and a service-driven culture. This opportunity offers a stable Monday through Friday schedule, free parking, and the ability to transition to a hybrid work arrangement. Candidates who enjoy client communication, detail-oriented policy support, and long-term career growth in the insurance industry are encouraged to apply.

Key Responsibilities

• Support clients with policy maintenance, documentation, inquiries, and service-related requests.
• Communicate proactively with clients by phone and email to gather information, provide updates, and resolve questions.
• Work closely with account managers to ensure client needs are handled promptly, accurately, and professionally.
• Process insurance-related documentation while maintaining accuracy and compliance with internal procedures.
• Deliver a positive client experience through clear communication, follow-through, and strong attention to detail.
• Contribute to a collaborative team environment focused on professional development and exceptional service.

Compensation and Benefits

• Pay: $17.50 to $18.50 per hour
• Job type: Temp-to-hire, full-time.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Location: Nashville, TN
• Work arrangement: Onsite to start, then transition to a hybrid schedule.
• Free parking.
• Competitive compensation including base pay plus bonuses.
• Employee Stock Ownership Plan shares.
• Monthly profit distribution bonus.
• 100% paid medical and dental insurance.
• Medical plans with generous company contributions into an HSA.
• 5% dollar-for-dollar 401(k) match.
• 3 weeks of paid time off plus holidays.
• Growth and leadership opportunities.
• Company-supported Property and Casualty licensure within 90 days, if not already licensed.

Required Qualifications and Skills

• Provide client support for policy maintenance, documentation, inquiries, and service requests.
• Communicate with clients by phone and email to collect information and provide status updates.
• Partner with account managers to ensure accurate and timely service delivery.
• Process insurance documentation with strong attention to detail and follow-through.
• 3 to 5 years of professional experience preferred, ideally in customer support, client care, insurance support, or a call center environment.
• Strong verbal and written communication skills for client-facing phone and email interactions.
• Ability to manage multiple requests while maintaining accuracy and professionalism.
• Detail-oriented approach to documentation, follow-up, and policy support.
• Comfortable working in a team-oriented environment with account managers and service professionals.
• Ability to obtain Property and Casualty licensure within 90 days if not already licensed.
• Reliable, organized, and committed to providing exceptional client service.

Preferred Qualifications

• Previous experience in the insurance industry.
• Prior call center, client service, or policy support experience.
• Existing Property and Casualty license.
• Experience supporting account managers or working in an agency-style service environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.