Claims Associate

Aston Carter; United States; Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical, dental & vision benefits

401(k) Retirement Plan

Job summary

Aston Carter seeks a detail-oriented Claims Associate to join our Lincoln, NE team. You will be the primary contact for member benefits and claims inquiries, delivering accurate information and resolving issues to ensure a positive customer experience.

In this hybrid role, you will handle 20–30 inbound calls daily, document interactions, and follow processes while collaborating with Benefits Administrators. Training is provided, with in-office days and work-from-home Fridays.

Qualifications

• 1+ year of customer service in a call center, claims, healthcare, insurance, or administrative support environment.
• Strong verbal communication and customer service skills.
• Proficiency with Microsoft Office applications.
• Accurate data entry and strong attention to detail.
• Ability to navigate multiple systems simultaneously while managing customer interactions.
• Strong organizational skills and the ability to multitask effectively.
• High school diploma or equivalent.
• Proven reliability and strong attendance record.

Responsibilities

• Serve as the primary contact for member benefits and claims inquiries.
• Answer questions regarding benefits, claim status, coverage, and pre-determination requests.
• Research and resolve member concerns using multiple systems and applications.
• Maintain a professional, empathetic, and solution-oriented approach on every call.
• Handle approximately 20-30 inbound calls daily while ensuring quality and accuracy.
• Coordinate benefits and provide guidance regarding claims processes and coverage.
• Complete warm transfers to Benefits Administrators when necessary.
• Accurately document conversations, actions taken, and outcomes in company systems.
• Follow established policies, procedures, and quality standards.
• Participate in training, quality assurance initiatives, and ongoing development programs.
• Maintain reliable attendance, punctuality, and adherence to scheduled work hours.

Skills

Customer service

Verbal communication

MS Office

Data entry

Multitasking

Organization

Call center

Education

High school diploma

Tools

Claims management systems

Cloud-based phone systems

Job description

Overview

We're seeking a detail-oriented and customer-focused Claims Associate to join a growing team supporting members with benefits and claims-related inquiries. This role serves as the primary point of contact for members, providing accurate information, resolving issues efficiently, and delivering an exceptional customer experience.

The ideal candidate enjoys helping people, thrives in a structured environment, and can confidently manage multiple systems while handling a steady volume of inbound calls.

Key Responsibilities

• Serve as the primary contact for member benefits and claims inquiries.
• Answer questions regarding benefits, claim status, coverage, and pre-determination requests.
• Research and resolve member concerns using multiple systems and applications.
• Maintain a professional, empathetic, and solution-oriented approach on every call.
• Handle approximately 20-30 inbound calls daily while ensuring quality and accuracy.
• Coordinate benefits and provide guidance regarding claims processes and coverage.
• Complete warm transfers to Benefits Administrators when necessary.
• Accurately document conversations, actions taken, and outcomes in company systems.
• Follow established policies, procedures, and quality standards.
• Participate in training, quality assurance initiatives, and ongoing development programs.
• Maintain reliable attendance, punctuality, and adherence to scheduled work hours.

Qualifications

Required

• 1+ year of customer service experience, preferably in a call center, claims, healthcare, insurance, or administrative support environment.
• Strong verbal communication and customer service skills.
• Proficiency with Microsoft Office applications.
• Accurate data entry and strong attention to detail.
• Ability to navigate multiple systems simultaneously while managing customer interactions.
• Strong organizational skills and the ability to multitask effectively.
• High school diploma or equivalent.
• Proven reliability and strong attendance record.

Preferred

• Experience with claims processing, benefits administration, or healthcare-related customer service.
• Familiarity with medical terminology.
• Experience using claims management systems, cloud-based phone systems, or similar platforms.
• Administrative experience involving documentation, record keeping, and follow-up activities.

Work Environment & Schedule

This position offers a hybrid work environment and an award-winning workplace culture that values professionalism, collaboration, and employee engagement.

Training Schedule (First 8 Weeks)

• Monday-Thursday: 8:15 AM - 5:00 PM
• In-office Monday-Thursday
• Remote Friday
• Comprehensive training covering systems, policies, procedures, quality standards, and live-call preparation

Post-Training Hybrid Schedule

• Three days in office each week
• Tuesday and Thursday required in-office days
• One additional in-office day of employee's choice
• Remaining days work from home

Why Join Us?

• Hybrid work flexibility
• Supportive, team-oriented culture
• Career development and growth opportunities
• Potential assistance with benefits, claims, and medical terminology coursework
• Employee engagement events, food days, company outings, and team activities
• Holiday pay and competitive compensation with opportunities for advancement upon permanent conversion

If you're looking for a stable, customer-focused opportunity with a respected organization that invests in employee development and work-life balance, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Lincoln, NE.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lincoln,NE.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.