Customer Care Specialist

TEKsystems; Pittston (Luzerne County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Life Insurance

Short and long-term disability

Job summary

TEKsystems in Pittston, PA is hiring a Customer Care Specialist for an on-site role. You will handle billing, account updates, and policy questions, with an emphasis on accuracy and customer satisfaction.

The position offers hourly pay and performance-based bonuses, plus extensive training and a clear path to leadership within a collaborative team environment.

Qualifications

• Experience in customer service, call center, retail, hospitality, or related fields.
• Strong communication and problem-solving abilities.
• Confidence using multiple computer applications and systems.
• Reliable attendance and punctuality.
• Motivation to deliver excellent service and earned bonuses.

Responsibilities

• Assist existing customers with billing, account, and policy questions.
• Process account updates and autopay requests.
• Document interactions in a CRM accurately.
• Strive for one-call resolution with patience and professionalism.
• Follow up on requests and provide helpful service guidance.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Multi-system navigation

Attendance and punctuality

Tools

CRM software

Job description

Deliver exceptional service and earn more when you perform.

We're hiring a Customer Care Specialist to join a growing team in Pittston, PA. This position offers hourly pay plus performance-based bonuses for providing accurate, efficient customer support, not for making sales.

You’ll support small‑business owners with billing questions, account updates, autopay, policy changes, and other service needs while helping make every interaction simple and stress‑free.

Why This Opportunity Stands Out

• Hourly pay plus performance‑based bonus potential
• Bonuses based on service quality and overall performance, not sales
• Monday‑Friday schedule with multiple daytime start times
• Extensive training and ongoing support
• Professional insurance licensing pathway
• Opportunities to advance into leadership and other departments
• Collaborative, growth‑focused work environment

What You’ll Do

• Assist existing customers with billing, account, and policy questions
• Process account updates and autopay requests
• Resolve concerns with patience, empathy, and professionalism
• Navigate dual monitors and multiple systems during customer calls
• Accurately document interactions in a CRM
• Follow up on requests and work toward one‑call resolution

What We’re Looking For

• Customer service, call center, retail, hospitality, or related experience
• Strong communication and problem‑solving abilities
• Confidence working with multiple computer applications
• Reliable attendance and punctuality
• Motivation to provide excellent service and earn additional bonuses

Location

Pittston, PA

Worksite

On‑site

Schedule

Monday‑Friday with multiple daytime start times available

Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.