Customer Resolution Specialist

TEKsystems; Pittston (Luzerne County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hourly pay plus bonuses

Bonuses based on service quality

Multiple daytime start times

Comprehensive training

Licensing pathway

Career advancement

On-site Monday–Friday

Job summary

TEKsystems in Pittston, PA is seeking a Customer Resolution Specialist to support existing small-business customers with billing questions, account updates, policy changes, autopay requests, and other service needs. This is not a sales position.

You can earn performance-based bonuses by providing accurate, efficient, and dependable customer service. This contract-to-hire role offers an on-site, Monday–Friday schedule with comprehensive training, coaching, and opportunities for advancement into

Qualifications

• Experience in customer service, call centers, retail, hospitality, or another customer-facing environment.
• Strong communication, patience, reliability, and ability to navigate multiple computer systems.
• Experience with billing questions, account updates, or policy changes is a plus.

Responsibilities

• Assist existing small-business customers with billing questions, account updates, policy changes, autopay requests, and other service needs.
• Provide accurate information and support to ensure a positive customer experience.
• Navigate multiple computer systems to resolve issues efficiently.

Skills

Customer service

Communication

Problem solving

Reliability

Multitasking

Tools

Dual monitors

Job description

• Consistent Monday-Friday schedule

Pittston, PA | On-Site | Monday-Friday

Your ability to solve problems and create a positive customer experience should be rewarded.

As a Customer Resolution Specialist , youll support existing small-business customers with billing questions, account updates, policy changes, autopay requests, and other service needs. This is not a sales position . You can earn performance-based bonuses by providing accurate, efficient, and dependable customer service.

Whats in It for You?

• Hourly pay plus performance-based bonuses
• Bonuses based on service quality, not sales
• Multiple daytime start times available
• Comprehensive training and ongoing coaching
• Pathway toward professional insurance licensing
• Opportunities to advance into leadership and other departments
• Consistent Monday-Friday schedule

What Youll Bring

Strong communication, patience, reliability, and the ability to confidently navigate dual monitors and multiple computer systems. Experience in customer service, call centers, retail, hospitality, or another customer-facing environment can help you succeed.

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Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.