Policy Support Specialist — Hybrid, Growth & Great Benefits

AppleOne Employment Services; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free parking

Employee stock ownership plan

Profit distribution bonus

100% paid medical and dental insurance

HSA contributions

5% 401(k) match

3 weeks paid time off

Licensure support

Job summary

AppleOne Employment Services in Nashville, TN seeks a Policy Support Specialist for a full-time temp-to-hire role. You will support policy maintenance, handle inquiries, and collaborate with account managers to deliver accurate, timely service in a high-volume call center.

The position starts onsite with a transition to a hybrid schedule, offering strong benefits and growth opportunities. The role requires 3–5 years of relevant experience, excellent communication skills, and meticulous attention

Qualifications

• 3–5 years of professional experience preferred in customer support, client care, insurance support, or a call center environment.
• Strong verbal and written communication for client-facing interactions.
• Ability to manage multiple requests with accuracy and professionalism.

Responsibilities

• Support clients with policy maintenance, documentation, inquiries, and service requests.
• Communicate with clients by phone and email to collect information and provide status updates.
• Partner with account managers to ensure accurate and timely service delivery.
• Process insurance documentation with strong attention to detail and follow-through.
• Deliver a positive client experience through clear communication and attention to detail.
• Contribute to a collaborative team focused on professional development and service.

Skills

Client support

Policy maintenance

Phone and email

Attention to detail

Communication skills

Job description

AppleOne Employment Services in Nashville, TN seeks a Policy Support Specialist for a full-time temp-to-hire role. You will support policy maintenance, handle inquiries, and collaborate with account managers to deliver accurate, timely service in a high-volume call center.

The position starts onsite with a transition to a hybrid schedule, offering strong benefits and growth opportunities. The role requires 3–5 years of relevant experience, excellent communication skills, and meticulous attention