Software Support Tech I — Hybrid, Up to 30% Travel

tvONE Ltd.; Nashville (TN); Hybrid; USD 34,440 - 38,572; Full time

Job summary

tvONE Ltd. is seeking a Software Support Technician I for a full-time role in Nashville, TN. This position provides essential technical assistance to users of our software products, enhancing their customer experience and maximizing the value of our solutions.

The ideal candidate will have a Bachelor's degree, strong troubleshooting skills, and excellent communication abilities. Responsibilities include technical support, conducting classes, and collaborating on software testing.

Qualifications

• Bachelor’s degree in a related field or two years experience in entertainment lighting.
• Strong troubleshooting skills and the ability to analyze software issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-line technical support to customers for ACT products.
• Conduct in-person classes on ACT software products.
• Guide customers through software installation and setup.

Skills

Strong troubleshooting skills

Excellent communication skills

Attention to detail

Proficiency in computer technology

Knowledge of Ethernet and networking

Familiarity with XML and XSL

Education

Bachelor’s degree or equivalent technical education

Tools

Software support tools

Job description

tvONE Ltd. is seeking a Software Support Technician I for a full-time role in Nashville, TN. This position provides essential technical assistance to users of our software products, enhancing their customer experience and maximizing the value of our solutions.

The ideal candidate will have a Bachelor's degree, strong troubleshooting skills, and excellent communication abilities. Responsibilities include technical support, conducting classes, and collaborating on software testing.