Hybrid Customer Support Specialist | SaaS Rentals

Big Rentals

Nashville (TN)

Hybrid

USD 42,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work

Job summary

Big Rentals in Nashville, TN is seeking a Customer Support Specialist to join our growing team. This full-time, hybrid role handles inquiries via phone, email, and chat, guiding rental operators and customers through account setup, bookings, and payments.

You will document interactions, identify recurring issues, and collaborate with product and operations to improve usability and the customer experience. A friendly, service-focused mindset and strong communication are essential to succeed in

Qualifications

Strong Customer Support and Satisfaction focus.
Excellent interpersonal and empathetic communication.
Ability to provide technical support and guide non-technical users.
Solid analytical skills to identify patterns and improve processes.
Experience in customer service in SaaS, rentals, or operations-focused environments.
Comfort with hybrid Nashville, TN work setting.
Proficiency with CRM, ticketing, email and chat tools.
High reliability and attention to detail.

Responsibilities

Handle inquiries via phone, email, and chat with timely resolutions.
Troubleshoot platform issues and guide account setup, bookings, and payments.
Document customer interactions and identify recurring issues.
Collaborate with product and operations to improve usability and customer experience.