Policy Support Representative

AppleOne Employment Services; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free parking

Employee stock ownership plan

Profit distribution bonus

100% paid medical and dental insurance

HSA contributions

5% 401(k) match

3 weeks paid time off

Licensure support

Job summary

AppleOne Employment Services in Nashville, TN seeks a Policy Support Specialist for a full-time temp-to-hire role. You will support policy maintenance, handle inquiries, and collaborate with account managers to deliver accurate, timely service in a high-volume call center.

The position starts onsite with a transition to a hybrid schedule, offering strong benefits and growth opportunities. The role requires 3–5 years of relevant experience, excellent communication skills, and meticulous attention

Qualifications

• 3–5 years of professional experience preferred in customer support, client care, insurance support, or a call center environment.
• Strong verbal and written communication for client-facing interactions.
• Ability to manage multiple requests with accuracy and professionalism.

Responsibilities

• Support clients with policy maintenance, documentation, inquiries, and service requests.
• Communicate with clients by phone and email to collect information and provide status updates.
• Partner with account managers to ensure accurate and timely service delivery.
• Process insurance documentation with strong attention to detail and follow-through.
• Deliver a positive client experience through clear communication and attention to detail.
• Contribute to a collaborative team focused on professional development and service.

Skills

Client support

Policy maintenance

Phone and email

Attention to detail

Communication skills

Job description

Job Summary

We are seeking a Policy Support Specialist for a full-time temp-to-hire opportunity in Nashville, TN. This role is ideal for a customer-focused insurance support professional who enjoys helping clients, managing policy documentation, and working closely with account managers to deliver accurate, timely service in a high volume call center environment.

The Policy Support Specialist will join a supportive team environment with strong leadership, professional growth opportunities, and a service-driven culture. This opportunity offers a stable Monday through Friday schedule, free parking, and the ability to transition to a hybrid work arrangement. Candidates who enjoy client communication, detail-oriented policy support, and long-term career growth in the insurance industry are encouraged to apply.

Key Responsibilities

• Support clients with policy maintenance, documentation, inquiries, and service-related requests.
• Communicate proactively with clients by phone and email to gather information, provide updates, and resolve questions.
• Work closely with account managers to ensure client needs are handled promptly, accurately, and professionally.
• Process insurance-related documentation while maintaining accuracy and compliance with internal procedures.
• Deliver a positive client experience through clear communication, follow-through, and strong attention to detail.
• Contribute to a collaborative team environment focused on professional development and exceptional service.

Compensation and Benefits

• Pay: $17.50 to $18.50 per hour
• Job type: Temp-to-hire, full-time.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Location: Nashville, TN
• Work arrangement: Onsite to start, then transition to a hybrid schedule.
• Free parking.
• Competitive compensation including base pay plus bonuses.
• Employee Stock Ownership Plan shares.
• Monthly profit distribution bonus.
• 100% paid medical and dental insurance.
• Medical plans with generous company contributions into an HSA.
• 5% dollar-for-dollar 401(k) match.
• 3 weeks of paid time off plus holidays.
• Growth and leadership opportunities.
• Company-supported Property and Casualty licensure within 90 days, if not already licensed.

Required Qualifications and Skills

• Provide client support for policy maintenance, documentation, inquiries, and service requests.
• Communicate with clients by phone and email to collect information and provide status updates.
• Partner with account managers to ensure accurate and timely service delivery.
• Process insurance documentation with strong attention to detail and follow-through.
• 3 to 5 years of professional experience preferred, ideally in customer support, client care, insurance support, or a call center environment.
• Strong verbal and written communication skills for client-facing phone and email interactions.
• Ability to manage multiple requests while maintaining accuracy and professionalism.