Customer Care executive (Hybrid)

Cleo Consulting; Nashville (TN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Cleo Consulting has a contract opportunity for a Managed Care Specialist in Nashville. The role is hybrid, combining onsite work at 310 Great Circle Rd, with remote work as schedules permit. Training is extensive with an emphasis on accuracy and legal document drafting.

The position runs 09/28/2026 through 12/31/2026 for 12 months, with potential extension. Local candidates are required to commute to the Nashville office as needed.

Qualifications

• Must have a bachelor's or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Responsibilities

• Determine individual and family eligibility for our Client's care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Skills

Verbal and written communication

Time management

Attention to detail

Critical thinking

Problem solving

Customer service

Education

Bachelor's or Associate degree

Tools

Microsoft Word

Excel

Outlook

PowerPoint

SharePoint

Job description

Client: State of TN/TN Tenncare

Job ID: 66386

Job Title: Managed Care Specialist

Job Location:
310 Great Circle Rd. Nashville, Tennessee 37243

Duration:
09/28/2026 - 12/31/2026

Working Days: Mon Friday

Shift: 8AM 4.30PM CST

Working hours per day: 7.5hrs per day

Hybrid Candidate must be local

The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule.

The position is contract for 12 months with an opportunity to be extended.

Description

Our Client is looking to hire a Managed Care Specialist for a hybrid role.

No duplicate submissions

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.

No Preplanned PTO will be approved during training weeks.

All candidates MUST be local to middle TN and able to commute to our Client's office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

• Determine individual and family eligibility for our Client's care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor's or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.