Hybrid Healthcare Insurance Support Specialist

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Prospect Infosys Inc in Nashville is seeking a health administration professional to join our hybrid team. This role requires in-office attendance every Monday and relocation to Nashville prior to start date.

The candidate should hold a Bachelor's or Master's in Health Administration or related field, plus at least four years of front-facing customer services experience in healthcare settings. Strong documentation, problem-solving, and communication skills are essential to coordinate resolutions

Qualifications

• Bachelor’s or Master’s degree in Health Administration or related field.
• Minimum four years front-facing customer service experience in healthcare or related fields.
• Experience documenting client interactions and researching issues to resolution.
• Strong written and verbal communication with diverse stakeholders.
• Ability to manage multiple tasks with high accuracy.

Responsibilities

• Thoroughly document client interactions, research issues, and follow up to resolution.
• Coordinate resolution across multiple priorities while maintaining accuracy.
• Communicate with case managers, healthcare professionals, vendors, and partners.

Skills

Front-facing customer service

Documentation and issue resolution

Communication skills

Time management

Adaptability

Education

Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field

Tools

Microsoft Office

Case management systems

Databases

Job description

Prospect Infosys Inc in Nashville is seeking a health administration professional to join our hybrid team. This role requires in-office attendance every Monday and relocation to Nashville prior to start date.

The candidate should hold a Bachelor's or Master's in Health Administration or related field, plus at least four years of front-facing customer services experience in healthcare settings. Strong documentation, problem-solving, and communication skills are essential to coordinate resolutions