P&C Insurance Customer Care Specialist

Dexian; Nashville (TN); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading insurance firm in Nashville seeks a Customer Service Representative. Responsibilities include resolving customer complaints, providing product information, and maintaining accurate records. Candidates should have 5-7 years of customer service experience and 2 years in insurance, alongside strong communication skills. A high school diploma is required, with a college degree preferred. This is a 12-month contract position offering $20-22/hr.

Qualifications

• 5-7 years customer service-related experience required.
• 2 years of insurance-related experience.
• College degree preferred.

Responsibilities

• Resolve customer service or billing complaints.
• Respond to inquiries or notify customers of claim results.
• Refer unresolved grievances for further investigation.
• Keep records of interactions and transactions.
• Assess validity of complaints and determine causes.
• Solicit sales of new services or products.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Time management

Documentation skills

Quick learner

Team oriented

Education

High school diploma or GED

College degree preferred

Tools

MS Office

Job description

A leading insurance firm in Nashville seeks a Customer Service Representative. Responsibilities include resolving customer complaints, providing product information, and maintaining accurate records. Candidates should have 5-7 years of customer service experience and 2 years in insurance, alongside strong communication skills. A high school diploma is required, with a college degree preferred. This is a 12-month contract position offering $20-22/hr.