Customer Service Specialist

Fairhouse Insurance; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Fairhouse Insurance in Memphis, TN is seeking a dedicated Customer Service Specialist to serve as the primary contact for existing clients, delivering prompt, accurate, and courteous service. You will process policy changes, issue ID cards, handle billing inquiries, assist with claims, and coordinate mortgagee updates, while proactively reviewing renewals and exploring opportunities to add coverage.

The role emphasizes accuracy, regulatory compliance, and a collaborative environment with the

Qualifications

• Strong customer service and communication skills.
• Active Property & Casualty license or eligibility to obtain.
• Working knowledge of personal lines insurance, including home and auto coverage and renewal process.
• Proficiency with agency management systems, carrier portals, CRM tools, and standard office software.
• Strong organization and attention to detail, with ability to manage multiple requests to completion.
• Professional, patient, and solution-oriented demeanor in client interactions.
• High level of integrity and commitment to regulatory compliance and ethical standards.
• Previous experience in an insurance agency or customer service environment; high school diploma or equivalent required; college degree a plus.

Responsibilities

• Process policy changes such as vehicle, driver, address, and coverage updates.
• Issue ID cards, certificates, and proofs of insurance.
• Handle billing and payment inquiries.
• Assist clients through the claims process.
• Coordinate mortgagee and lienholder updates with lenders.
• Proactively conduct renewal reviews and client outreach.
• Follow up on past-due accounts to prevent lapses in coverage.
• Identify opportunities to round out accounts with additional lines of coverage.
• Maintain accurate records in the agency management system.
• Collaborate with the sales team to ensure a seamless client experience from onboarding through renewal.

Skills

Customer service

Communication skills

Property & Casualty license

Personal lines insurance knowledge

CRM software

Organization

Attention to detail

Professional demeanor

Regulatory compliance

Insurance industry experience

Education

High school diploma or equivalent

College degree a plus

Tools

Agency management systems

Carrier portals

CRM tools

Office software

Job description

Fairhouse Insurance is a growing insurance agency dedicated to providing reliable, customer-focused coverage solutions. The company offers a range of personal insurance products designed to protect clients' homes, vehicles, and assets. Fairhouse Insurance emphasizes ethical practices, clear communication, and long-term client relationships. Team members are supported with tools and training to build successful careers in a collaborative environment. The organization values integrity, professionalism, and service excellence in every client interaction.

Role Description

This is a full-time role for a Customer Service Specialist based in Memphis, TN. The Customer Service Specialist is the primary point of contact for existing clients and is responsible for delivering prompt, accurate, and courteous service on every request. Day-to-day responsibilities include processing policy changes such as vehicle, driver, address, and coverage updates; issuing ID cards, certificates, and proof of insurance; handling billing and payment inquiries; assisting clients through the claims process; and coordinating mortgagee and lienholder updates with lenders. The role also includes proactive client outreach, including renewal reviews, follow-up on past-due accounts to prevent lapses in coverage, and identifying opportunities to round out accounts with additional lines of coverage. The Customer Service Specialist will maintain accurate records in the agency management system, communicate with carriers to resolve service issues, and collaborate with the sales team to ensure a seamless client experience from onboarding through renewal.

Compensation

Fairhouse Insurance rewards performance. The position offers a competitive base salary together with additional earning opportunity tied to account rounding and client retention. The agency is committed to compensating exceptional talent accordingly.

Qualifications

• Strong customer service and communication skills, with the ability to explain coverage, billing, and policy changes clearly and professionally.
• Active Property & Casualty insurance license (and/or relevant state insurance licenses) or eligibility to obtain within a defined timeframe.
• Working knowledge of personal lines insurance, including home and auto coverage, endorsements, and the renewal process.
• Proficiency with insurance agency management systems, carrier portals, CRM tools, and standard office software.
• Strong organization and attention to detail, with the ability to manage multiple client requests accurately and follow each through to completion.
• Professional, patient, and solution-oriented demeanor in every client interaction.
• High level of integrity and commitment to regulatory compliance and ethical standards.
• Previous experience in an insurance agency or customer service environment preferred; high school diploma or equivalent required, college degree a plus.