Policy Support & Customer Care Specialist

State Farm; Altoona (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

401(k)

401(k) matching

Job summary

Tim Forbes State Farm is seeking a Customer Service Representative to deliver exceptional service in a busy agency. You will answer inquiries, provide policy information, assist with changes, and help customers access the right coverage while coordinating with team members.

This role emphasizes attention to detail, strong communication, and a customer-first mindset. Experience in customer service is preferred, and internal growth opportunities are anticipated for motivated, sales-minded

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Job description

Tim Forbes State Farm is seeking a Customer Service Representative to deliver exceptional service in a busy agency. You will answer inquiries, provide policy information, assist with changes, and help customers access the right coverage while coordinating with team members.

This role emphasizes attention to detail, strong communication, and a customer-first mindset. Experience in customer service is preferred, and internal growth opportunities are anticipated for motivated, sales-minded