Customer Service Representative - State Farm Agent Team Member

Talentify; Springfield (MI); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Opportunity for advancement

Bonus based on performance

Job summary

Tim Harvey - State Farm Agent is seeking a customer service representative to support a growing insurance agency in Michigan. The role focuses on delivering exceptional client experiences, resolving inquiries, and coordinating with the agency team to meet community needs.

This position anticipates growth opportunities for drive and sales-minded candidates with strong customer service capabilities.

Qualifications

• Clear communication and strong interpersonal abilities.
• Detail-oriented and able to multitask while handling multiple inquiries.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage relationships with current customers to uncover additional product needs.

Skills

Communication skills

Interpersonal skills

multitasking

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Harvey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage relationships with current customers to uncover additional product needs

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.