Insurance Customer Care & Policy Support Specialist

Rose Smith - State Farm Agent; Town of Sidney (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Rose Smith - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and support community needs.

In this role you will answer inquiries, assist with policy changes, process claims, and maintain accurate records while coordinating with the agent team.

Ideal candidates are customer-focused, empathetic, and able to multitask in a fast-paced local agency setting.

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail and multitasking capability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented & multitasking

Customer service experience

Job description

Rose Smith - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and support community needs.

In this role you will answer inquiries, assist with policy changes, process claims, and maintain accurate records while coordinating with the agent team.

Ideal candidates are customer-focused, empathetic, and able to multitask in a fast-paced local agency setting.